Job Details

ID #2883837
State California
City San diego
Full-time
Salary USD TBD TBD
Source California
Showed 2019-11-19
Date 2019-11-18
Deadline 2020-01-17
Category Technical support
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Production Support (San Diego)

California, San diego 00000 San diego USA

Vacancy expired!

IT for Healthcare company is looking for a Production Support Analyst who will be responsible for troubleshooting production issues reported by Clients. The role will work closely with Technical Analysts, Development and with the Account Management team to ensure that our Clients have everything they need to move forward.

What Youll Be Doing:

Validates client application and system issues, steps to reproduce, identifies source of issue (configuration, data, application), documents findings and triages issue to appropriate technical team for resolution

Supports the Sr. Analyst with the implementation of the Portal platform to new clients

Organizes and coordinates appropriate resources to ensure successful delivery of client commitments

Organizes, leads or participates in regular weekly or monthly status meetings to review and provide updates on known production support issues and initiatives

Other duties and responsibilities as may be requested based on business need.

The Experience Youll Need (Required):

College Degree preferred or equivalent experience

1-2 years in a Production Support role

Strong Communication Skills

SaaS or web application support experience

Basic understanding of SDLC

Strategic thinker, problem solver

Finishing Touches (Preferred):

Healthcare /Health Insurance business experience a plus

Experience with Salesforce and Jira

Project Management experience

Basic knowledge of databases, SQL, XML, EDI/x12 transactions and web development

Vacancy expired!

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