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Business Title: Aprimo Product Support Manager - RemoteRequisition Number: 86831 - 11Function: Business Support ServicesArea of Interest:State: CACity: San FranciscoDescription:Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.KPMG is currently seeking an Aprimo Product Support Manager to join our Digital Nexus technology organization. This is a remote work opportunity.Responsibilities:Responsible for Aprimo implementation Incident Management, Defects Management, Service Requests Management, SLA Management and Production Triaging
Implement approved change requests that require configuration
Manage all Service Requests with Aprimo related to Aprimo product defects
Work with KPMG help desk Level 1 to resolve admin and workflow issues related to Aprimo configurations and/or integrations from internal applications and third-party systems
Updates documentation of all configurations and create quick reference guides
Provide technical management to offshore Aprimo development resources
Qualifications:Minimum of six years Aprimo hands-on end-to-end implementation experience and/or Production Support and Maintenance
Bachelor's degree from an accredited college/university; Aprimo Certified (MRM) preferred
Expert level understanding of the Aprimo platform, underlying Marketing/Operations processes and overall architecture
Technologist focused on Aprimo MRM, DAM, Financials and Aprimo reporting application solution design
Outstanding verbal/written communication, collaboration, and presentation skills to lead an environment driven by customer service and teamwork; Must be able to set and execute strategic initiatives for team
Creative thinker with ability to identify innovative business solutions; Ability to develop strategic organization and resource plans, defining next generation business and leadership needs
KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link ( https://assets.kpmg.com/content/dam/kpmg/us/pdf/2018/09/eeo.pdf) contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).GL: 4GF: 15310
Vacancy expired!