Vacancy expired!
Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.Job SummaryReporting to the Director, Solutions Engineering, the Channel Solutions Engineer (SE) is responsible for pre-sale technical training and support of Masergy's portfolio of Network, Security, and UCaaS services for the Channel Partner community. The SE also maintains ongoing life-cycle support with our Channel Partners for evolving/emerging technologies. This person will require a strong understanding of networking protocols, security and Unified Communications functionality, including the underlying protocols, such as BGP, OSPF, HTTP/S, SNMP, SIP, RTP, HTTP/S, SNMP, etc. Additionally, must develop a strong understanding of the use of Masergy's internal application stack. Responsibilities include: Responsible for communicating the value of Masergy's portfolio of services, partner presentations, WAN-LAN integration, architectural design and validation Functional infrastructure design and product selection guidance for Channel sellers Communication of Masergy workflows and processes related to service deployments, operational support and ancillary functions Seamless transition of specific opportunities to the sales teams (QBR/SE) as they emerge Available for partner training, Webinars, Events (both scheduled & ad hoc) Additional duties as assigned by leadership Experience: Must possess the Skills, Abilities and Knowledge: Working knowledge of: OSI model, IP Subnetting, Routing protocols, Network and Security products and services, back office systems, and fundamental understanding of product stack for network, security & UC Technical knowledge of Software Defined Networking (SDN) required Strong understanding of networking design, specifically: Network architecture and function; Routing protocols (BGP, OSPF); Multicast; QoS/CoS Technical knowledge of MPLS, VPLS and Internet routing required Technical knowledge of WAN design and architecture required Fundamental understanding of Unified Communications and VoIP protocols (SIP, RTP) Virtual Private Network Solutions design Operating within a Managed Services environment (Network/Security/UC) SDN, SD-WAN, Hybrid WAN Access circuit technologies & design components (Ethernet, SONET, Broadband, Serial/TDM) QoS Concepts for converged networks WAN resiliency and optimization considerations Network Security solution landscape Strong written and oral communications skills Proven problem solving skills Have a strong understanding of enterprise voice services with the ability to explain basic voice services components Ability to design and discuss a triple play solution (converged network, security & UC design) EDUCATION Bachelor's degree from four year college or university; or an equivalent body of training and experience EXPERIENCE 5-10 years industry experience in enterprise networking or related field experience required Experience with partner/client facing presentations required Project Management experience is a benefit to assist with the planning and oversight of large customer implementations Network and/or Security design experience required CERTIFICATES / LICENSES / REGISTRATIONS Network Design and/or Network Engineering certification(s), or equivalent knowledge Minimum Fortinet NSE 3 certification preferredJob DescriptionCore ResponsibilitiesWork with the product team on new product requirements, integrations and defect resolution.Collaborate with the product team and customers on load/stress and fail-over testing for high-availability deployments.Work with customers to address issues and resolve problems both pre & post -production.Drive continuous technical improvement both internally and with customers.Cultivate and drive technical decisions with customers to design or improve technical solutions.Oversee technical implementation for customer deployment projects.Author customer architecture documentation.Consistent exercise of independent judgment and discretion in matters of significance.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.Employees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is an EOE/Veterans/Disabled/LGBT employer.EducationBachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Relevant Work Experience5-7 YearsBase pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.
Vacancy expired!