Vacancy expired!
Job title: Support Engineer
Headline: Increase developer velocity by providing technical support to internal users developing on the Platform.Job Description:As a Support Engineer on the Kite & Chargeback team, you will support tools used across engineering to build systems at scale. You will be the first point of contact to customer requests via Slack support and Jira ticket triaging for escalation to Tier 2 teams, as well as helping the team scale its support system.Our platform serves thousands of internal customers running the thousands of services that make up our product. You’ll partner directly with internal customers on many kinds of projects and technologies that keep performing reliably. • Resolve customer reported bugs and feature requests per SLAs• Field questions regarding the team’s technologies over Slack and Jira• Investigate and respond to Pagerduty on call alerts and triage to a Tier 2 engineer as needed• Write and improve documentation to help scale the team and create a smooth customer experience• Build and expand provisioning workflows for a seamless experience for building internal products consistently• Collaborate with several cross-functional teams to onboard them onto internal tools, for example implementing provisioning systems, or embedding into the centralized cloud infrastructure management console• Support and maintain our software to ensure an excellent customer experience• Collaborate with internal teammates as well as various engineering teams across Qualifications:• B.S.+ in Computer Science or related field (or equivalent experience)• 3+ years of experience with server-side engineering/dev-ops (Java/Scala or Python preferred), APIs, databases, distributed systems, and asynchronous programming.• Excellent communication skills, experience with customer support, and passion for partnering with cross-functional teams to provide a high quality experience• Ability to debug complex issues by working directly with customers, analyzing data, and cross-referencing data from other teams• Experience with cloud providers such as AWS, Google Cloud Platform, or Azure is a bonus.• Growth mindset and a desire to learn and teachPreferred Technical Skills:• CI/CD• Version Control• Artifact Management• Code Review Collaboration tools• Configuration Management• Build SystemsAdditional Information:A few other things we value:Challenge - We solve some of the industry’s hardest problems. Come to be challenged, learn, and thrive as an engineer.Diversity - Diversity makes us a better organization and team. We value diverse backgrounds, ideas, and experiences.Work, Life, Balance - We work hard, but we believe with hard work should come balance.Vacancy expired!