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BE PART OF A BANK LIKE NO OTHER.
When you work with the world's most innovative companies, you know you're making a difference.Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.Job DescriptionAbout SVB: Silicon Valley Bank is the most sought-after financial partner in the global innovation economy. We bring together entrepreneurs, investors, venture capitalists, and private equity firms to move their bold ideas forward, fast. Our clients define what comes next. In the past 35 years, we've accumulated more experience with start-ups and high-growth tech than any other company in the world. In fact, a majority of the most compelling Fintech disruptors bank with us. Our clients include: Beyond Meat, Shopify, HelloFresh, Cloudera, and Andreessen Horowitz, just to name a few. We help our clients grow, too. More than half of the innovative companies that completed an IPO in the last two years were our clients. Our accomplishments serve as motivation to continue pushing ourselves and we are committed to delivering user-centered, high-impact solutions to our clients. We are looking for creative thinkers who want to challenge the status quo and create a truly seamless digital banking experience on a global scale. The team and the opportunity We are a diverse group of 40+ designers, researchers, and content strategists focused on creating great digital banking experiences for some of the most innovative companies in the world. We care deeply about human-centered design, about making commercial banking great, and about each other. We believe that putting our clients at the center of our products will enable us to unlock insights and innovation to deliver the best digital experiences. You'll find that on our team, we foster a design culture of trust, safety, fun and community because we believe that kind of environment will enable all of us to do our best work. We have big goals and aspirations and are committed to constantly learning, iterating, and improving the experience of our customers and of being on our team and at SVB. We are looking for team members who can jump right in, are excited to learn the ins and outs of commercial banking products and are eager to collaborate with cross-functional partners. We need folks on our team who are advocates for the user and the design process and care deeply about all the details because you know it's these details and moments that matter that enable great end-to-end experiences. In this role:You'll be the Director of Product Research and a dynamic leader, focused on strategic vision, growing talent and execution through mentorship, new value creation, organization-wide leadership, planning. You'll manage a team of product researchers across various digital product workstreams and be a member of the Design Leadership team, helping to set the culture and strategic direction of the team, and collaborate with cross-functional leaders to achieve our organizational goals.Must haves- 10-15 years of experience in applied product research and a portfolio of work that includes examples of leading strategic research with significant business outcomes
- Expertise in product research and user-centered design methods, communication, storytelling and problem solving
- Experience working in an agile development environment
- Experience being an effective people manager that knows how to inspire and expertly mentor researchers without micromanaging.
- Experience working with diverse stakeholders to build support for user research
- Ability to evangelize for the role of research within the Design and Product organization as well as Enterprise
- Ability to work collaboratively with Product Design and content, and help align, alongside partners and stakeholders, strategic steps forward portfolios of work.
- Experience in building and scaling a research org, while enabling researchers to do their best work.
- Experience being an agent of change while facilitating team and organizational growth
- Degree in design related field (social science, humanities, data science, HCI, or related), completion of a design bootcamp or certification program, OR equivalent work experience
- Experience working across omni-channel experiences, including desktop, mobile web, mobile app, and enterprise software
- Experience working in financial service
- Experience developing a research practice and enabling product delivery with both quantitative and qualitative data
- Work in close partnership with Design Leads (Content, UX/UI, and Service Design) to support and model a client centered mindset
- Develop strategic initiatives that ladder up to SVB, Product Org, and/or Design Team objectives and goals
- Strategically grow the Product Research practice at SVB and identify new opportunity areas to optimize the user research experience of clients and SVBers at a systems level
- Deliver on complex research projects while working closely with relevant stakeholders (formally and informally) and partners by improving processes, focusing on impact, and scaling the work
- Be a people leader by mentoring, supporting and growing a team of researchers
- Develop relationships across the bank to expand the research team's influence and impact and enable others to leverage insights/data to make informed decisions
- Scale and build support for the research practice by building strong relationships and influencing peers, partners, and stakeholders
- Help develop, manage and grow best in class tools and software for product research
- Work with partners (and select clients) to articulate hypothesis, stories, and strategy
- Support the research team to utilize knowledge of lean and academic research to support strategic initiatives
- Help the research org articulate what "excellence" in craft looks like, and help model this mindset
- Be creative with constraints
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