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Enterprise Electronic Payments Operations LeaderDescriptionAt Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.Job Description SummaryManages directly through subordinates, operational activities and processes forelectronic payments within Bank End-to-End. As the Process Owner, responsiblefor creating and maintaining processes that achieve a high level of operationalefficiency and quality while maintaining proper internal controls to meet thechanging business needs including customer experience. Works on complex issuesand projects. 3 major components to therole:
Process owner for management and execution of the end-to-endvalue chain of electronic payments at Bank of the West including operationaland regulatory compliance ensuring well-managed operation
Accountable for firm-wide electronic payments governance,target operating model, reporting
Benchmark industry trends, tools and practicesand educate BOTW stakeholder on emerging markets
Essential Job Functions
Leadoperations team to execute on operational functions in a well-managedmanner balancing customer experience, quality, throughput, cost and risk
AsProcess Owner manage the end to end processes related to electronicpayments (ach, wire, zelle, RTP) within operations as well as theenterprise value chain from initiation through settlement
Cultivateand develop a high performing team of employees through coaching,mentoring, talent and performance management
Establish thecharter, standards and requirements for electronic payments (ACH, Wires, Zelle,RTP)across the firm to be in compliance with BNPP, regulatory and industrystandards from initiation to settlement
Benchmarkindustry trends, tools and practices and educate BOTW stakeholder on emergingmarkets
Report andmonitor enterprise electronica payments process performance across value chainto include: volume trends, SLA performance (E2E and at each step), customerPOV, efficiency, effectiveness, risk exposure, cost
Identify E2E gapsand opportunities and work with value chain to address using a balance risk andclient experience
Manageall risk exposures to an acceptable level of mitigated risk within clearlyarticulate risk appetite
Usingdata and analytics, drive a transformational strategy for the end to end processesfrom origination to funding and settlement
Applyingand teaching others skills, mindset and tools to manage process via leanand six sigma methodologies
Championassociate and internal partner engagement by building trustingrelationships centered around action orientation and fact based decisionmaking
Collaborativelywork with partners and peers across the end to end value chain to driveprocess and technology enhancements
Driveprocess execution to perform within quality assurance standards/measuresacross customer experience, operations, regulatory and legal requirements
Understandwhich decision making measures matter and then implement the datacollection systems and processes to inform those decision making tools
Executeprocesses which are designed to effectively operate within defined andagreed upon process key performance indicators
Eliminatenon-value added waste within process to drive efficiencies
QualificationsRequired Experience:
7years’ experience as the process owner of electronic payments
3years’ experience developing six sigma process artifacts
Education:
Bachelor’sdegree [or equivalent] required; MBA or advanced degree preferred
Additional Skills:
Abilityto both define strategic plans to solve business problems as well asexecute the implementation of the plan
Demonstratedleadership skills that support cultivating of high-performing teamsthrough transformational change
Orientationto act and deliver results
Impeccablejudgement with respect to decision making
Highdegree of self-imposed accountability and ownership for outcomes
Leaderwhich demonstrates: vulnerability, transparency, inclusion
Abilityto work in an agile, rapidly evolving environment with little directionand oversight
Strongknowledge of the regulatory oversight and industry trends and standardsregarding fraud mitigation strategies and rapidly changing landscape
Wellorganized, self-starter and motivator
Equal Employment Opportunity PolicyBank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.Job: OperationsLocation: United States-Nebraska-OmahaOther Locations: United States-California-San Ramon, United States-California-City of Industry, United States-California-San FranciscoRequisition ID: 049984
Vacancy expired!