Job Details

ID #3522518
State California
City Sanfrancisco
Full-time
Salary USD TBD TBD
Source Bank of the West
Showed 2020-03-05
Date 2020-03-06
Deadline 2020-05-05
Category Et cetera
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Enterprise Electronic Payments Operations Leader

California, Sanfrancisco 00000 Sanfrancisco USA

Vacancy expired!

Enterprise Electronic Payments Operations LeaderDescriptionAt Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.Job Description SummaryManages directly through subordinates, operational activities and processes forelectronic payments within Bank End-to-End. As the Process Owner, responsiblefor creating and maintaining processes that achieve a high level of operationalefficiency and quality while maintaining proper internal controls to meet thechanging business needs including customer experience. Works on complex issuesand projects. 3 major components to therole:

Process owner for management and execution of the end-to-endvalue chain of electronic payments at Bank of the West including operationaland regulatory compliance ensuring well-managed operation

Accountable for firm-wide electronic payments governance,target operating model, reporting

Benchmark industry trends, tools and practicesand educate BOTW stakeholder on emerging markets

Essential Job Functions

Leadoperations team to execute on operational functions in a well-managedmanner balancing customer experience, quality, throughput, cost and risk

AsProcess Owner manage the end to end processes related to electronicpayments (ach, wire, zelle, RTP) within operations as well as theenterprise value chain from initiation through settlement

Cultivateand develop a high performing team of employees through coaching,mentoring, talent and performance management

Establish thecharter, standards and requirements for electronic payments (ACH, Wires, Zelle,RTP)across the firm to be in compliance with BNPP, regulatory and industrystandards from initiation to settlement

Benchmarkindustry trends, tools and practices and educate BOTW stakeholder on emergingmarkets

Report andmonitor enterprise electronica payments process performance across value chainto include: volume trends, SLA performance (E2E and at each step), customerPOV, efficiency, effectiveness, risk exposure, cost

Identify E2E gapsand opportunities and work with value chain to address using a balance risk andclient experience

Manageall risk exposures to an acceptable level of mitigated risk within clearlyarticulate risk appetite

Usingdata and analytics, drive a transformational strategy for the end to end processesfrom origination to funding and settlement

Applyingand teaching others skills, mindset and tools to manage process via leanand six sigma methodologies

Championassociate and internal partner engagement by building trustingrelationships centered around action orientation and fact based decisionmaking

Collaborativelywork with partners and peers across the end to end value chain to driveprocess and technology enhancements

Driveprocess execution to perform within quality assurance standards/measuresacross customer experience, operations, regulatory and legal requirements

Understandwhich decision making measures matter and then implement the datacollection systems and processes to inform those decision making tools

Executeprocesses which are designed to effectively operate within defined andagreed upon process key performance indicators

Eliminatenon-value added waste within process to drive efficiencies

QualificationsRequired Experience:

7years’ experience as the process owner of electronic payments

3years’ experience developing six sigma process artifacts

Education:

Bachelor’sdegree [or equivalent] required; MBA or advanced degree preferred

Additional Skills:

Abilityto both define strategic plans to solve business problems as well asexecute the implementation of the plan

Demonstratedleadership skills that support cultivating of high-performing teamsthrough transformational change

Orientationto act and deliver results

Impeccablejudgement with respect to decision making

Highdegree of self-imposed accountability and ownership for outcomes

Leaderwhich demonstrates: vulnerability, transparency, inclusion

Abilityto work in an agile, rapidly evolving environment with little directionand oversight

Strongknowledge of the regulatory oversight and industry trends and standardsregarding fraud mitigation strategies and rapidly changing landscape

Wellorganized, self-starter and motivator

Equal Employment Opportunity PolicyBank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.Job: OperationsLocation: United States-Nebraska-OmahaOther Locations: United States-California-San Ramon, United States-California-City of Industry, United States-California-San FranciscoRequisition ID: 049984

Vacancy expired!

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