Job Summary
The Field Service Engineer (FSE) will provide routine to complex field service support for customer sites
predominantly within Northern California, and the greater San Francisco Bay area. Support will include
maintenance, verification, validation, repair, and calibration duties as well as troubleshooting operational issues. This position will require residency in the Greater San Francisco or San Jose area and within 1-hour drive of either SFO or SJC International Airports. Position will occasionally provide field service support for other customers within Canada and the US.Key Characteristics
We are looking for a resourceful person who is self-directed, enjoys working independently, and is attentive to details. An ideal candidate would organize their own planning, scheduling and confirmation of contiguous services while balancing varying priorities. We are looking for a  candidate who would employ a scientific approach to the operation, maintenance, and repair of analytical instrumentation and is proficient at completing daily and weekly administrative responsibilities. Client focus and succinct & timely communication (written and verbal) are key elements for success in this role. We are looking for a customer facing candidate that is technically competent, communicates well, strong work ethic, strong customer service and has
previous work experience in a technical field support role, customer support and experience in ultra-pure water applications or operation of analytical instrumentation in a lab environment.Duties & ResponsibilitiesTravel to customer sites and perform PM and related services on TOC equipmentPlan, Schedule and Confirm customer services including coordination of travel and parts shipments for servicesMaintain admin duties, parts inventory, and relevant trainingsTake customer calls, participate in territory sales rhythm calls, and service team meetingsRespond to on-demand contract services with 3 or 7 business day response commitments for troubleshooting and repairWrite clear and concise reports for customersSpecial projects and new hire training as assigned by supervisorsWork closely with Sales to provide insight into new instrument and new service opportunities as well as upsell service and consumables at existing customer sites based on needEnsure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle and comply with all Veolia Environmental, Health and Safety (EHS) policiesDomestic travel 70%