Vacancy expired!
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the eXcell team. Program Associate / Fraud Analyst Part-Time Remote Opportunity Duties:
- Analyze Sponsors Program account behaviors for possible fraudulent activity
- Provide support and respond to inquiries from internal and external stakeholders on processes and inquiries related to sponsors
- Analyze Program applications and assess eligibility
- Generate internal requests for deeper-dive investigation as necessary
- Ensure the financial integrity of the Program
- Handle user-facing communication to follow up on and close investigations
- Identify process improvement areas to increase automation and efficiency
- Contribute to and work with the OSS Economy team on other special projects including training, documentation, and reporting
- 1+ year(s) experience in a customer support or analyst support role
- Experience in online fraud investigation
- Excellent verbal and written communication skills
- Strong technical aptitude and the ability to understand the client s technology and how it might be used in the Open Source community
- Willing to go the extra mile with a strong work ethic
- Detail-oriented, self-directed, and resourceful
- Strong customer orientation, dedication, and passion for delivering a great customer experience
- Must able to work during U.S. time zone daytime hours
- Experience working remotely preferred
Vacancy expired!