Vacancy expired!
Title: Support Specialist II
Location: San Francisco, CA Type: Contract To Perm Job #: WD3749491018 Note: This job is not open to C2C or 3rd party candidates. IGNW is an engineering-based resourcing company headquartered in Portland, OR with GEO based teams in Seattle, WA / Austin & Dallas, TX / Southeast US / California. We have global partnerships to deliver the industry's top technical solutions and talent to every one of our clients. Some of our strategic partnerships include Google Cloud, Hashicorp, Puppet, Cisco, and Docker. WHY IGNW? So many reasons, one being IGNW being voted Glassdoor's Best Places to Work in 2020 across the U.S. and eight other countries. See the details here https://www.thrillist.com/news/nation/glassdoor-best-places-to-work-2020 . IGNW also earned the Best of Staffing Award for providing remarkable service to job seekers, hiring managers and current Contractors. Check it out! https://www.bestofstaffing.com/agency/ignw/ We are proud to foster a great team working environment and offer highly competitive compensation and full benefits packages including medical, flexible spending accounts, dental, vision, 401k and more Take a look and see if this is a match. or any other jobs posted! Project Scope: Our client has an immediate need for a Support Specialist II with the following skills and experience: Responsibilities:- Working efficiently with users to identify root cause of issues with hardware, software, break/fix issues, connectivity, peripherals, and IT services.
- Tackling task work within our enterprise systems and applications - provisioning accounts, troubleshooting issues in Active Directory, O365, SalesForce, Okta, Service Now, and more.
- Familiarity with SCCM, or other enterprise windows device management.
- Familiarity with JAMF, or Mac enterprise device management.
- Familiarity with Service-now and/or similar ticketing systems.
- Assisting with Microsoft Exchange and/or Office365 task work - troubleshooting mailbox issues; checking and updating distribution lists, creating, and managing room resources, shared mailboxes, etc.
- Ability to consistently manage user life cycle tasks with a standard workflow: provisioning accounts, assigning permissions, imaging, and deploying hardware.
- Event Support: Setting up, monitoring, and troubleshooting of audio-visual systems during company meetings, events, conference rooms, and guest speakers.
- Inventory management tasks: scanning delivered hardware into inventory; processing warranty repair and replacement of broken items; cleaning and maintaining stock rooms; doing physical asset counts and inventory management.
- Creating and maintaining process documentation.
- Ability to prioritize work.
- Provide world-class customer service
- Excellent in-person, phone, and written communication skills.
- High attention to detail
- Occasional travel supporting partner offices.
- Time on the job: Generally, two to five years in IT
- World-class customer service skills
- Knowledge proficiency: Familiarity with Active Directory, Microsoft Exchange, telephony systems, basic networking, Service Desk operations.
- Highly skilled at explaining technical subjects to non-technical customers as well as technical customers.
- Ability to work well as part of a team
- Escalation point for T1
Vacancy expired!