Vacancy expired!
Job Description: Seeking an IT Field Technician to assist in the management of IT operations and application support. This position is responsible for maintaining quality IT services and driving change for the business. Our goal is to deliver excellent technical and non-technical support with outstanding customer service and timeliness. This position is part of the IT team, so candidates must be passionate about technology, highly skilled at providing amazing customer service, and have the ability to thrive in a fast paced and highly productive environment.
Responsibilities:
Provide front-line IT support to employees, including technical troubleshooting and problem solving.
Provides service, maintenance, repairs and upgrades for all computers and peripheral as well as routine moves, adds and changes.
Assist remote users through chat with access problems ranging from password resets to network access failures.
Educates employees on basic computing functions.
Contact and collaborate with software and hardware vendors to solve technical issues as needed.
Working knowledge of video collaboration to provide basic A/V support.
User-facing support of mobile devices.
Support messaging calendaring services and content collaboration.
Troubleshoots client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network.
Performs break/fix or remote installations as needed.
Triage, assign, and escalate all incoming tickets.
Prepares new hire hardware for deployment.
Responsible for maintaining local inventory accuracy and coordinating equipment logistics.
Order, receive, unboxing and organizing deliveries.
Track and issue hardware, software, and peripherals.
Qualifications:
A deep understanding of root-cause analysis.
Extensive macOS administration and troubleshooting experience.
Strong experience using and supporting G Suite.
Excellent interpersonal communication skills, including the ability to support others in a team environment while also serving as a single point of tech support for local employees.
Ability to deliver outstanding customer service and provide simplified explanations of complex technical issues.
Ability to apply critical thinking to complex user requests and provide as much context and information as possible in order to deliver the best possible solution.
Working knowledge of the following technologies:
MacOS
Windows 10
G Suite / Google Apps for Business
Google Drive
Slack
Okta
Jira
ConfluenceRequired Skills: JIRA; CONFLUENCE; A/V; G SUITE; MACOS; WINDOWS 10; OKTA; SLACK; CUSTOMER SERVICE. Don't hesitate! Submit your resume today. SMCI is an EEO employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, national origin, disability, age, genetic information, marital status, military, and veteran status. Members of minority groups, Vietnam Era Veterans and individuals with mental or physical disabilities are encouraged to contact us regarding employment opportunities. In addition, in order to support the provision of business to minority-owned and Women-owned businesses (MWBE), such MWBE are encouraged to contact us regarding subcontracting business opportunities with our firm. (No third parties, please)(H1 sponsorship currently unavailable)(Local candidates only, please)
Vacancy expired!