Vacancy expired!
Apex Systems has an immediate opportunity for a polished Executive IT Support Specialist to support executive leadership at one of our top clients based in San Francisco, CA! This is a great way to get your foot in the door with a growing self-driving vehicle company! Please send in your resume to to apply! Type: Contract Location: San Francisco, CA Remote: Yes, with some onsite duties. TBD on the onsite duties. Specific Role Responsibilities Include:
- Support Executive accounts and hardware (laptop/desktop/mobile)
- Support Internal Executive Events
- Onboard new Executive's IT accounts and hardware
- Provide Deskside Executive Support (when back in the office)
- Assist Executive staff (including their Executive Assistants, Chiefs of Staff, etc) with escalated IT issues
- Advocate for Executives and their support staff on all IT related issues
- Provide on-call support for Executive team
- Provide up to L3 support for technical issues across our environment, with a focus on end-user experience
- Effectively manage inbound support requests via helpdesk, tickets, email, and Slack
- Possess deep familiarity and understanding of all current and changing aspects of our IT environment; including macOS / Linux / Windows / Chrome OS workstations, mobile devices, audio/visual equipment, printers, networking, etc
- Administration and escalated support for Okta, Google Workspace, Slack, and other tools
- Document and train team on policies & procedures
- Coordinate, support, and continuously improve employee onboarding
- Interpret, apply, and enforce company policies and procedures
- 3+ year(s) supporting Executive Teams (C-level, V-level) and their staff
- 5+ year(s) of modern Enterprise IT experience
- 4+ year(s) of relevant technical customer support experience
- Solid understanding/experience and/or advanced troubleshooting of the following:
- Mobile and desktop operating systems (ie. macOS, Linux (Ubuntu), Windows 10, Chrome OS, iOS, Android)
- Networking concepts and troubleshooting
- Enterprise infrastructure, identity, and productivity suites (ie. Okta/SSO integrations, Active Directory, Google Workspace, SaaS Applications)
- Jira Service Desk or other ticketing systems
- Mobile Device Management (ie. Workspace ONE, SimpleMDM, Intune)
- Understanding complex issues, and explaining them in terms appropriate for technical or nontechnical audiences
- Passionate about automation and efficiency
- Desire to provide exceptional customer service and satisfaction
- Attention to detail and a passion for accuracy
- Team player with excellent communication skills
- Advanced familiarity with Ubuntu troubleshooting
- Knowledge of scripting (ie. Python, Bash, PowerShell, Apps Script)
- Advanced administration experience with Jira, Slack, and Google Workspace
- Experience integrating applications, building groups, and creating rules in Okta
- Experience supporting a zero trust BeyondCorp environment
Vacancy expired!