Job Details

ID #17130093
State California
City Sanfrancisco
Job type Permanent
Salary USD TBD TBD
Source Genesis10
Showed 2021-07-22
Date 2021-07-21
Deadline 2021-09-19
Category Sales
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Technical Client Manager

California, Sanfrancisco, 94102 Sanfrancisco USA

Vacancy expired!

Genesis10 is currently seeking a Technical Client Manager with our client in their San Francisco, CA location. This is a 6 month + contract position. Description:
  • Seeking a Technical Client Manager

Responsibilities:
  • Lead cross functional teams that include Sales, Customer Success Managers, Technical Consultants, Customer Service, Product Management and Engineering to monitor customer issues and project status
  • Represent the client's technical and functional needs, and influenceproduct marketing to understand and address these requirements in their product road maps
  • Coordinate and document service reviews (monthly, quarterly, etc.) with the client's technology and business representatives for respective account(s) and proposes quantifiable service improvement plans
  • Manage client issues with respect to technical, product features and functionality
  • Work closely with the Technical Consultants to have a good understanding of large complex integrations
  • Coordinate efforts of corporate resources, setting priorities, tracking deliverables and resolving schedule and resource conflicts
  • Conduct regular internal and customer-facing meetings and act as conduit for customer feedback and status updates
  • Work closely with the product team to stay current on product features and platform changes

Requirements:
  • 3+ years' of technical project management experience
  • 5+ years' experience in a client facing role in technology/SaaS industry
  • Bachelor's Degree or equivalent experience
  • Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)
  • Preferred Qualifications:
    • Previous relevant experience within learning industry in technical adviser/consultant/Technical Account Manager capacity
    • Strong interpersonal, negotiation and leadership skills with experience in driving conversations and relationships with key stakeholders, influencers and decision makers
    • Robust and proven written and verbal communication and presentation skills to clearly convey client goals, challenges, and needs to internal stakeholders
    • Experience with direct customer interaction, coordinating and resolving issues, recognizing and appropriately responding to customer objections
    • Ability to develop and implement an effective strategy to help customers overcome their challenges and maximize the benefits
    • Adequate technical knowledge and ability to identify the question behind the question when a client raises an issue or need
    • Experience managing large and complex technical implementations, working and influencing internal and external resources to achieve goals on time
    • Working knowledge of LMS/LXP applications, AICC and SCORM standards, and integration projects

If you have the described qualifications and are interested in this exciting opportunity, please apply! About Genesis10: Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com. "Genesis10 is an Equal Opportunity Employer, M/F/D/V

Vacancy expired!

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