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ID #8604163
State California
City Sanfrancisco
Job type Permanent
Salary USD Depends on Experience Depends on Experience
Source ZealTech, Inc.
Showed 2021-01-26
Date 2021-01-25
Deadline 2021-03-26
Category Technical support
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IT Specialist

California, Sanfrancisco, 94101 Sanfrancisco USA

Vacancy expired!

IT Specialist IIClient: ConfidentialEmployment type: Fulltime (direct hire by client)Work Authorization:

No Visa Sponsorship!Location: San Francisco, CAClient is a progressive well financed Bay Area biotech company, now in full commercial production, seeks an IT Specialist II at their San Francisco Corporate offices. The successful incumbent will join a team of dedicated IT professionals and focus on Helpdesk activities.Specific Job Duties and Responsibilities
  • Maintain a reliable IT support platform for a defined group of client's customers, by reactive means (local Helpdesk).
  • Respond to routine questions from client's staff to help increase their IT knowledge and IT self-sufficiency.

  • Manned the HelpDesk from 8am to 5pm during regular business hours
  • Install standard desktop and printer hardware in a specific location for specific customers.
  • Work on the installation of standard Microsoft Office software, and install other client software using SOPs.
  • Under supervision, make changes to e-Mail and Active Directory Infrastructure.
  • Assist in Regional and Global projects for installation of software and hardware.
  • Initiate activity with manager to develop good relationships with local users.
  • Participate in development of policies, procedures and IT projects (infrastructure and applications).
  • Communicate technical information to both technical and non-technical personnel.
  • Work across the range of the business, and develop good relationships with user group.
  • Work with Manager in setting priorities.
Organizational RelationshipsReports directly to the IT Helpdesk Manager. Works across all US functions/departments to support the use of information technology. Trains personnel how to use hardware and software, and checks to make sure Helpdesk service levels are maintained.

Specific Education and Experience Requirements
  • Knowledge of standard Microsoft Products (Windows desktop, Outlook, Word, Excel, and PowerPoint) as well as knowledge of HTML and SharePoint or similar web page development software.
  • Prior experience of IT helpdesk support required.
  • BA/BS degree and minimum 2 years’ experience or relevant work experience.
  • Use sound judgment to prioritize workload.
  • Take directions and carry out tasks accurately.
  • Ability to implement, maintain and refine any routine PC equipment.

Physical DemandsAbility to communicate orally with vendors, management, and coworkers is crucial. Regular use of phone (mobile device) and email for communication is essential. Hearing and vision correctable to within normal ranges is essential for normal conversations, receiving ordinary information, and preparing or inspecting documents.The ability to remain in a stationary position roughly 50% of the time, as well as the ability to move about the office occasionally (accessing files/storage, office equipment, computers and other office productivity devices, attending meetings, etc.), is required.Using a computer while sitting for extended periods is common. Must also be able to position self to relocate or maintain equipment, including under tables and desks.Heavy lifting not required, though occasional exertion of 20 lbs. or less of force (e.g., picking up and carrying laptops, peripheral / network devices) may be required. Good manual dexterity required to use common office equipment (e.g., computers, mobile devices, calculators, copiers, scanners).

Work EnvironmentIndoors in a traditional office setting. Extended periods of sitting while using a computer or other devices are common.

Vacancy expired!

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