Vacancy expired!
- Provision and configure mobile devices for New Hires and existing users
- Provision and dispatch devices for internal users that are having hardware issues
- Responds promptly to escalations for technical support via phone, email and cases.
- Provisioning of devices for new hires and existing employees.
- Manage device inventory inclusive of inventory management, recycling of used devices and disposal preparation.
- Provide training to users on the proper usage and configuration of their mobile devices.
- Work with Techforce (Helpdesk), Provisioning, Infrastructure Operations, Systems Engineering, IT NOC, Security and other teams to identify and resolve escalations and optimize processes.
- Troubleshoot mobile devices inclusive of hardware, services, and internal applications.
- Document case status and provides updates to management and end-users.
- Develop, document, and maintain standard operating procedures, best practices and customer service guidelines
- Drive project deliverables for the team
- 1-2 years experience in related role
- Excellent verbal and written technical documentation skills
- Strong team player with a service-oriented attitude and customer focus
- Strong research and problem solving abilities are required
- Current knowledge of Mobile devices (iPhone/iPad, etc.), hardware/software, and general technology trends.
- Must be a go-getter and Salesforce enthusiast who thrives on working in a fast-paced environment
- Knowledge in the support and function of iOS and Android devices
- Knowledge in the area of mobile services and optimization of plans
Vacancy expired!