Vacancy expired!
- Respond to questions, concerns, complaints, and other communications on forums, blogs, articles, and social media channels as appropriate
- Monitor and respond to user submitted feedback for Creative Cloud Assets and Collaboration experiences, with a focus on those actively in beta
- Moderate online communication channels, including user-to-user forums and beta channels
- Develop and implement best practices in community building and engagement
- Manage customer engagement and feedback in beta programs:
- Develop and maintain a set of qualified beta testers comprised of key influencers and users
- Work with product team to enhance effective methods for app delivery to testers, including internal stakeholders (sales, evangelists, marketing)
- Help solicit user-generated content and case studies that can be used for go-to-market
- Work with product team to plan and bring beta objectives, initiatives, and priorities to life, including content creation and curation (e.g., top issues and FAQ articles)
- Produce reports for product team with rollup of top issues, workflows, and feature requests from beta users
- Community management experience, with experience in a technical support/service role preferred
- Experience with social media communication tools/technology
- Good understanding of applications like Photoshop & Illustrator
- Ability to quickly evaluate communications to determine what follow-up is needed, by whom, and with what urgency
- Excellent writing skills (both technical and general communication)
- Ability to work effectively in collaborative, cross-functional teams
Vacancy expired!