Vacancy expired!
- Tier 2 IT support and escalation point for the IT Global Service Desk and Site Operations.
- Follow SLA guidelines and maintain high-level customer satisfaction
- Installing and configuring computer hardware operating systems and applications.
- Supporting printers, cell phones, Cisco handsets
- Taking end-user clients through a series of actions, mostly face-to-face, to help set up systems or resolve issues.
- Act as a focal point for conferencing issues, global company meetings and town halls.
- Recording, tracking and documenting the problem-solving process, including all successful and unsuccessful actions taken, through to the final resolution.
- Working continuously on a task until completion (or referral to third parties, if appropriate).
- Identifying opportunities to increase Tier 2 resolution and efficiency
- Perform related duties consistent with the scope and intent of the position
- Provide VIP support (Executives lower than C-Suite)
- Tier 2 IT support and escalation point for the IT Global Service Desk and Site Operations.
- Follow SLA guidelines and maintain high-level customer satisfaction.
- Installing and configuring computer hardware operating systems and applications.
- Taking end-user clients through a series of actions, mostly face-to-face, to help set up systems or resolve issues.
- Prioritizing and managing walk-up counter support for multiple users at single instances
- Act as a focal point for conferencing issues, global company meetings and town halls.
- Recording, tracking and documenting the problem-solving process, including all successful and unsuccessful actions taken, through to the final resolution.
- Working continuously on a task until completion (or referral to third parties, if appropriate).
- Identifying opportunities to increase Tier 2 resolution and efficiency.
- Perform related duties consistent with the scope and intent of the position.
- Perform IT security remediation
- Manage customer escalations
- Support administration of computing environment
- Manage cases with external parties (e.g., Cisco TAC)
Vacancy expired!