Vacancy expired!
- Your primary role for this position would be you need to Support business strategy development for the services teams and manage mapping, documenting and implementing CS processes.
- Understands object-oriented concepts and fundamentals of logic (IFs, ANDs, and ORs) Helpful Background:
- Excellence in providing end user support Responsibilities Throughout all phases, the Admin owns their instance of Gainsight.
- Responsible for the architecture and configuration of their environment.
- Coordinate internally to help identify the sources, metrics, frequency, and granularity of their data.
- Configure and deploy Gainsight and Salesforce to internal customers (including system configuration, external integrations, reports, dashboards and workflows).
- Partner with cross functional departments to learn business needs and how it may impact Gainsight and Salesforce.
- Help determine the most significant contributors to overall customer health, and learn how to configure a customer health scorecard that reflects your customer data.
- Recommended one (1) year of Salesforce.com configuration and administration.
- Provides day-to-day end user support to all levels of the organization.
- Helps prepare the Customer Success team to roll out additional processes or functionality.
- Monitor system performance, data integrity, and user activity to make recommendations on continuous improvements.
- Develop a keen understanding of your organization's sources of risk (of churn) as well as positive trends.
- Strong Salesforce user, administrative, configuration and reporting skills .
- Manage user accounts, groups and security settings in Gainsight and Salesforce.
- Make recommendations to improve efficiencies through development and adoption of best practices and standardized procedures.
- BS or BA required.
Vacancy expired!