Job Details

ID #20063799
State California
City Sanjose
Job type Contract
Salary USD Depends on Experience Depends on Experience
Source Intelliswift Software Inc
Showed 2021-09-22
Date 2021-09-17
Deadline 2021-11-15
Category Et cetera
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Gainsight / SFDC Administrator

California, Sanjose, 95101 Sanjose USA

Vacancy expired!

Multiple Location - San Jose, CA / San Francisco , CA / Seattle , WA / Lehi , UT

Duties
  • Your primary role for this position would be you need to Support business strategy development for the services teams and manage mapping, documenting and implementing CS processes.
  • Understands object-oriented concepts and fundamentals of logic (IFs, ANDs, and ORs) Helpful Background:
  • Excellence in providing end user support Responsibilities Throughout all phases, the Admin owns their instance of Gainsight.
  • Responsible for the architecture and configuration of their environment.
  • Coordinate internally to help identify the sources, metrics, frequency, and granularity of their data.
  • Configure and deploy Gainsight and Salesforce to internal customers (including system configuration, external integrations, reports, dashboards and workflows).
  • Partner with cross functional departments to learn business needs and how it may impact Gainsight and Salesforce.
  • Help determine the most significant contributors to overall customer health, and learn how to configure a customer health scorecard that reflects your customer data.

Skills
  • Recommended one (1) year of Salesforce.com configuration and administration.
  • Provides day-to-day end user support to all levels of the organization.
  • Helps prepare the Customer Success team to roll out additional processes or functionality.
  • Monitor system performance, data integrity, and user activity to make recommendations on continuous improvements.
  • Develop a keen understanding of your organization's sources of risk (of churn) as well as positive trends.

Required
  • Strong Salesforce user, administrative, configuration and reporting skills .
  • Manage user accounts, groups and security settings in Gainsight and Salesforce.
  • Make recommendations to improve efficiencies through development and adoption of best practices and standardized procedures.
  • BS or BA required.
Intelliswift Software is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.

Vacancy expired!

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