Vacancy expired!
Job Description
Our company is in the process of strengthening our Information Technology Product organization and have identified the need for a Staff Product Manager Sales/CRM position. Overview: The IT Staff Product Manager Sales / CRM role is responsible for building and leading our enterprise strategy and capabilities roadmap for Sales technology enablement. This individual will partner with business units on the prioritization and execution of capability development initiatives to realize business goals. This individual will drive our CRM solution as a thought leader including requirements gathering, roadmap prioritization, and collaboration with business and IT engineering departments to deliver best-in-class solutions. The ideal candidate has extensive experience supporting and implementing CRM solutions. A strong base knowledge of sales practices and customer relationship processes are key to success in this position. Work experience with any CRM solution (e.g., Salesforce, SAP, IFS) is required and experience with IFS ERP - CRM solution is preferred but not a must. This role demands advanced analytical thinking and problem-solving skills and communicates with a diverse set of stakeholders (employees and management) and partners in a manner that breaks down complex challenges into actionable steps that drive results. This individual leads as a team player who is able to build trust and establish strong working relationships. Responsibilities:- Manage the product vision, roadmap, and prioritization of features against business needs, technology imperatives, and industry standards.
- Document vision, business requirements, and functional design for system improvements and CRM projects working with business stakeholders, subject matter experts, and the engineering teams.
- Specify and maintain requirements artifacts including: Context Diagrams, Process and Workflow Diagrams, Data Flow Diagrams, Use Case Models, and Use Case Specifications.
- Drive and document customer and sales related business processes and support documentation in collaboration with stakeholders.
- Conduct research to determine whether solutions to business/technical requirements currently exist within or outside the business unit, and if not, whether new solutions are feasible.
- Manage the training solution delivery model, which may include providing training to users on new functionality, giving refresher courses on existing functionality, and updating training materials.
- Oversee testing of new functionality as part of User Acceptance Testing.
- Provide critical thinking and facilitate discussions needed to drive outcomes and results to meet project goals by serving as cross-work stream SME and escalation point.
- Responsible for owning follow ups and closing gaps related to overall project approach, design issues, project execution tasks and issues; take ownership of assigned gaps; work with team to resolve and present findings.
- Become part of a team of individuals who are committed to provide excellent customer service
- Communicates with stakeholders across the enterprise
- Coaches and reviews the work of lower level professionals
- Responsible for making adjustments or recommended enhancements in systems and processes to solve problems or improve effectiveness of job area
- BA/BS, MS, preferably in a technology-related or business field
- 6 years of experience in CRM systems (e.g., Salesforce, SAP, IFS) application management and/or implementation (10+ total years of experience)
- Proficient in CRM business processes in sales force automation, marketing automation and service management functions
- Proven ability to:
- Lead complex projects and run multi-departmental project teams with minimum supervision
- Drive complicated system issues to closure
- Translate business requests into organized, clear and concise business requirements and document workflows and processes
- Query, analyze, and interpret data and functionality problems in complex computer systems
- Experience with IFS ERP CRM solution is a plus
- Superior verbal and written communication skills, with the ability to interact effectively with diverse groups of global stakeholdersboth technical and business users
- Excellent interpersonal skills and a high degree of social intelligence
- Advanced analytical thinking and problem-solving skills
- Experience integrating CRM with an ERP system
- Experience with some type of reporting package useful
- Proficient in MS Office suite (Word, Excel, PowerPoint, Visio); knowledge of Agile/SCRUM methodology is a plus
- Health and Welfare
- Medical
- Dental
- Vision
- Prescription drug
- Employee assistance program
- Paid vacation
- Company-paid holidays
- Sick leave
- Bereavement leave
- Jury duty
- 401(k) retirement savings plan
- Company-paid long-term disability insurance
- AD&D insurance
- Life insurance
Vacancy expired!