Vacancy expired!
- 5+ years of experience as a Salesforce Service Business Analyst.
- 4+ years of hands-on Salesforce Administrator experience.
- 5+ years of professional work experience.
- Experience working & managing Agile projects.
- Detail-oriented, organized, self-motivated, hard working, and a great team player with excellent interpersonal skills.
- Strong written/verbal communication skills and can translate business requirements and engage directly with business stakeholders.
- Extensive experience analyzing, designing, configuring and supporting Salesforce Service implementations.
- Certified Salesforce Administrator and have experience with Service Cloud & SFDC Lightning framework.
- Experience with Salesforce Service contracts, Subscriptions and entitlements.
- Experience with salesforce live agent/ web chat and omni channel.
- Experience with SFDC data management tools, SOQL queries, Microsoft Excel, JIRA, Visual Diagrams, and Google Suite.
- Experience with Salesforce workflow rules, validation rules, process builder.
- Experience with CRM migration from Zendesk to Salesforce Service cloud.
- Should have a Business-first approach to building systems and applications. You care about the business impact of your technical work.
- Experience/ Knowledge of implementing Einstein/ Chat bots, customer 360 for service cloud.
- Experience with integrating Salesforce Service cloud with external Knowledge base systems like Contentful.
- Experience with implementing customer success tools like Gainsight, Totango.
- Experience with 3rd party applications like MaestroQA, JRNI, Groove would be a great plus.
Vacancy expired!