Vacancy expired!
- Project management of support engagements at least for 5+ years.
- Total 8+ years of experience with minimum of 5+ years managing Support projects, preferably with Salesforce knowledge.
- Supervise the daily operations of the Lifecycle RTB team.
- Prepare status reports and participate in the weekly, monthly, and quarterly reviews, representing the L2 support team.
- Monitor and report Support SLAs and KPIs on a regular basis.
- Direct teams on proactive intervention on the incidents which are going to breach the SLAs.
- Initiate war room and follow up on the critical incidents till closure.
- Coordinate with the Business L1 support team and SDC cross functional Development teams on the issues resolution.
- Work with the team to analyze the root cause of the incidents and identify the top contributing categories.
- Ensure the L2 Support team adheres to the defined process.
- Located and able to work in the U.S from a home office, Preferably in PST time zone
- NOT ELIGIBLE FOR VISA SPONSORSHIP
Vacancy expired!