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Senior Manager, CX Marketing Readiness & Evidence
Location: San Jose, California, US
Area of Interest Marketing and Communications
Job Type Professional
Technology Interest None
Job Id 1264855
Who We AreThe Customer Experience (CX) team is at the forefront of Cisco’s vision for driving deep technology partnerships with its customers. We deliver to customers professional services, product innovation, and programs to ensure customers achieve their objectives on Cisco technology. We value teamwork, creativity, learning, relationships, and flawless execution. We are project and program managers, communicators, storytellers, dreamers, and doers. Above all, we live to deliver an experience that inspires, educates and deepens meaningful engagement with Cisco.What You'll DoThe Director CX Readiness & Evidence is responsible for driving internal readiness for the CX portfolio, architectures and got-to-markets across all Cisco organizations, as well as building the CX evidence engine. The leader will focus on building, executing and scaling both Cisco’s CX readiness and evidence engines, driving alignment with business units, field teams and CX organizations in order to define targets and create programs to maximize results and scale.This role requires a strong passion for customers, leadership, field impact and driving change. The Director CX GTM will work across marketing, engineering, and sales to build high quality, high impact customer stories and engage Cisco’s internal audience on the CX value proposition. This role is essential to Cisco’s success as the company undergoes its shift to software, transformation to Software-as-a-Service a new Customer Experience approach and model.
Develop and drive a comprehensive internal readiness plan for all Cisco internal audiences, aligned with CX strategic objectives and metrics.
Collaborate with the Role Community, Sales Enablement and Filed Marketing organizations to drive a readiness programs and build an ongoing cadence
Simplify the internal message and help streamline go-do’s across internal sales playbooks. Articulate CX positioning and value proposition to land it across the company.
Build and drive a programmatic internal evidence engine aimed at generating high impact, high quality customer stories covering targeted business scenarios and customer segments and illustrating the Cisco CX unique value proposition
Work closely with Customer Success, Account Management and Service Delivery teams to develop, manage and nurture a worldwide pipeline of customer stories.
Integrate with existing business units’s Customer Story teams to align messaging and highlight the value of CX in various business scenarios.
Who You'll Work WithOur team works closely with the Cisco CX business unit and sales, partner, and broader GTM teams to bring new innovative technology to market. What we develop impacts end users directly, giving them the tools to be more productive, agile and stay better connected. You will have the opportunity to market an award-winning product portfolio and work with some of the industry's best designers, engineers and product management teams.Who You AreYou are a highly skilled professional with a technology background (preferred), and experience at a global scale. You’re part entrepreneur, part change agent. You have led the charge in creating a compelling story around your product that is exciting and enticing to your customers. Aside from being a master storyteller, you are passionate about marketing, and developing your team to achieve business results. You interact with all levels of the business easily and can influence across the board.
Prior roles in a fast paced environment leading marketing, solutions or product marketing teams
Background on leading Enterprise scale business transformations preferred
10+ years of Technology Marketing experience
Why CiscoAt Cisco, each person brings their unique talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
We connect everything – people, process, data and things – and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCiscoWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
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