Vacancy expired!
Reporting to the President & CEO, the EVP of Operations is responsible for developing and implementing processes that continuously measures and improves efficiencies in retail mortgage loan operations, profitability and management of home office departments. These departments currently include Marketing, Compliance, Processing, Appraisals, Underwriting, Closing, Post Closing and IT. The EVP of Operations should be a strategist and a visionary who strives to be one step ahead of what?s next in our industry, and a leader who motivates, mentors and leads the operations team. MAJOR RESPONSIBILITIES:OPERATIONS MANAGEMENT
Design performance metrics to measure quality, costs, and efficiency of each department.
Continuously identify opportunities to streamline production processes through automation and workflow innovations to achieve quality closings while maintaining efficient timelines in a growing production environment.
Design systems to effectively gauge level of support and satisfaction provided to internal and external stakeholders (sales team, clients, title, closing agents and vendors).
Ensure staff and all processes comply with all regulatory requirements.
Stay current with latest technology to facilitate high quality and efficient operations.
Develop and mentor all team members, including department managers and sales team.
Communicate effectively to staff, loan production team and senior management analyses, improvement opportunities, recommended initiatives and their impact on operational and financial performance.
EACH OUT | careers@masonmac.com
OPERATIONS PROFITABILITY
Responsible for sound financial management of operations, including ways to decrease costs while maintaining highest quality and service.
Responsible for establishing productivity reports, and forecasts capacity and staffing needs for stated production goals.
Responsible for identifying opportunities for continuous improvement.
OPERATION OBJECTIVES
In conjunction with the President & CEO, ensure that the operations stays in step with the Company?s goals and objectives.
Establish productivity standards by department position and department managers and ensure accountability for performance.
Ensure effective communications between operations and production operations; fostering a culture of accountability and teamwork.
QUALIFICATIONS
5+ years of leadership experience in mortgage industry with strong knowledge of mortgage operations from origination to compliance, funding, post-closing, warehouse lending, and secondary marketing.
Demonstrated ability to design and implement performance metrics.
High technical proficiency and speed in learning new production platforms with working knowledge of Microsoft applications (Excel, Word, etc.).
Proficient in analyzing basic financial reports.
Track record of success developing, building and leading strong results-oriented mortgage operations teams.
Self-motivated, flexible and entrepreneurial, accustomed to a fast-paced, hands-on work environment with ability to meet deadlines.
Role model for behaviors that support the highest standards of professionalism, integrity and ethics.
Ability to recruit, lead and mentor others.
Strong commitment to internal and external customer service and satisfaction.
Vacancy expired!