Job Details

ID #2832705
State California
City Sanramon
Full-time
Salary USD TBD TBD
Source Robert Half International
Showed 2019-11-05
Date 2019-11-06
Deadline 2020-01-05
Category Et cetera
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Preplacement Coordinator

California, Sanramon 00000 Sanramon USA

Vacancy expired!

JOB REQUISITIONPreplacement CoordinatorLOCATIONCA SAN RAMON CORPJOB DESCRIPTIONJob Description

Responsible for ensuring proper and accurate implementation of the contractual language presented per client and RHI specifications on RH Connect, MAPICA profiles, and audit checklists, specifically related to the client’s policy on candidate pre-placement eligibility.

Under minimal supervision, act as the day-to-day field office personnel and client contact for pre-placement requirements for designated Strategic accounts, coordinating daily with the SA Client Service Managers.

Responsible for ensuring that all required pre-screening requirements for candidate placement are collected in a timely manner, and in accordance with documented contract terms and conditions. This includes:

Processing, distributing and tracking of all pre-placement documents within departmental service level agreements and key performance targets

Mastery of functionality and use of a variety of different background check vendor software applications.

Works closely with background check vendor representatives to follow vendor requirements and guidelines for timely processing and accurate issue resolution and background check clearances.

Escalates unresolved issues or delayed clearances in a timely manner to SA Client Service Managers as well as field office personnel.

Responsible for developing internal and external customer relationships and maintaining the role of being the one-point-of contact for candidate pre-placement processes for all Strategic Account contracts, as well as effectively partnering with RH’s background check vendor and other client mandated background check vendors.

Ensures all Strategic Account job orders are compliant with client contract terms and internal auditing requirements, including:

Querying Salesforce for all active or booked job orders daily;

Auditing all appropriate audit points as stated on a checklist that summarizes contract terms and servicing requirements (as stated on RH Connect and MAPICA);

Coordinating with field office personnel and SA Client Service Managers to align all terms and requirements in an efficient and timely manner;

Escalating non-compliant issues in a timely manner to SA Client Service Managers as well as field office personnel

Documenting compliance or non-compliance, relevant to department guidelines.

Working with Compliance Analysts to provide appropriate documentation for exceptions to contract terms or servicing requirements or facilitating compliance through appropriate escalation and notifications.

Responsible for the accurate document management of records related to the client’s pre-placement screening requirements and Strategic Accounts Services department compliance / auditing requirements.

Assist in other duties as assigned, including special projects, vendor training and conference calls.

Requirements

Ability to adapt in a fast-paced environment with tight deadlines

Ability to respond to multiple inquiries in a quick, professional, and thorough manner and follow up on items timely and efficiently.

Ability to make independent decisions, apply good judgment and utilize strong customer service skills

Must be able to effectively prioritize and adapt to changing priorities.

Ability to multi-task via phone and work with at a computer workstation for long periods of time.

Strong written and verbal communication skills, with a high degree of accuracy, attention to detail and professionalism.

Must possess the ability to build and maintain strong relationships and work in a team environment.

College degree plus

2+ years work experience preferably in an operational capacity in a sales environment

Professional work experience within RHI preferred

Ability to prioritize and utilize sound business judgment

Previous auditing experience preferred

Strong computer skills required.

Working knowledge of MicroJ Plus, preferred

Proficiency with Microsoft Office applications.

Exceptional customer service skills with both internal and external customers

Ability to work independently, be self-motivated and demonstrate initiative to consistently meet departmental deadlines and exceed customer expectations

Strong time management skills and ability to work in a fast paced, dynamic work environment

Must always be able to work with highly confidential data and maintain confidentiality

Top Reasons to Work for Robert Half:

EXCITING CAREER OPPORTUNITIES WITH THE INDUSTRY LEADER– For more than 70 years our history of success and strong client relationships provide a level of stability few companies can match.

PERFORMANCE = REWARD – We offer exceptional earning potential and a competitive benefits package, including a base salary and monthly performance-based bonuses, paid time off, group health, life and disability insurance, and retirement savings plans.

UPWARD MOBILITY – With more than 300 staffing locations worldwide, we provide excellent career advancement potential, both locally and beyond.

TOOLS FOR SUCCESS – We provide world-class training, client relationship management tools and advanced technology to help you succeed.

RESPECTED WORLDWIDE – Robert Half has appeared on Fortune® magazine’s list of “World's Most Admired Companies” since 1998, as well as numerous “Best Places to Work” lists around the world.

Watch this video at https://www.roberthalf.com/work-with-us/careers-at-robert-half/career-paths/a-day-in-the-life-of-a-recruiter to learn more about working at Robert Half.You may submit your application materials online or call 1.877.912.6253 for additional ways to apply.Robert Half International Inc. is an Equal Opportunity Employer. M/F/Disability/VetJOB LOCATIONCA SAN RAMON CORPFounded in 1948, Robert Half is the world’s first and largest specialized staffing agency. We believe working happy is the only way to work. We’ve made it our mission to help people find fulfilling jobs and companies build happy, productive teams.Robert Half has appeared on FORTUNE® magazine’s list of “Most Admired Companies” every year since 1998, as well as numerous “Best Place to Work” lists around the world.Whether you're an experienced staffing professional or looking to transition your industry expertise to a fulfilling new career, apply today!

Vacancy expired!

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