Vacancy expired!
Essential FunctionsAbility to translate business questions to key research objectives, leveraging the best methodology to execute research, to synthesize and analyze findings.Adapt methods to the research question at hand using a range of methods, weave together qualitative and quantitative insights for data and empathy- informed understanding.Incorporate customer feedback, technical constraints, and usability findings into designCommunicate clearly and confidently with stakeholders and align and execute critical insights that align with the business top needs and timelines.Generate insights that shape how product teams think about medium and long-term product strategy.Design and execute end-to-end custom primary research using a wide variety of quantitative methods, and interpret analysis through the lens of business impact, UX, HCI, and social science.Work closely with cross-functional partners (product management, data science, analytics, business, design, engineering) to identify and prioritize knowledge gaps in our understanding the ways in which our customers interface with our applications, and design research that uniquely contributes to solving for those knowledge gaps.Effectively manage and prioritize research plans through ambiguous and fast-changing environments.Work closely with product teams, as well as other researchers, to identify important research questions.Select how to invest your time and guide the team on which research tradeoffs are acceptable given the business question.Ability to explain metric analysis and analytical decisions clearly and persuasively to a variety of audiences.Competence in key quantitative methodologies, e.g. card sorting and surveys.Act as a thought leader in research, while advocating for people who interact with our products.Mentor other researchers, and uphold our team's high standard of work.Skills: Knowledge and Skills/Technology UsedExperience with technologies and resources for designers and UI developers: e.g., design systems, design tools and workflows.Solid understanding of Design Thinking, Agile, Lean and DevOps Principles.Proven fluency in a wide array of mixed-method research methodologies.Experience with personas, empathy mapping, road-mapping and other user experience methodologies.Experience in outcome-based delivery being business and solution focused.Excellent interpersonal, organizational, time management, negotiation, and collaboration skills.Strong written and oral communication skills in order to define business and technical parameters.Has knowledge of general business environment/operations and is sensitive to cost benefit fundamentals.Education: Minimum EducationBA/BSc in Computer Science with a focus on Human Computer Interaction and or Design Preferred EducationMS degree in Computer Science, Human-Computer Interaction, Information Science, Experimental Psychology, or a related field Doctor of Philosophy (Ph.D.) or Master in Applied Statistics, Economics and Social Studies, Human Computer Interaction, Psychological Statistics, or PsychologyTypical Range of Experience6+ years of experience conducting product research, user experience (UX)6+ research, or research in an applied setting
Vacancy expired!