Vacancy expired!
Company Summary
Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.Job SummaryRemote candidates encouraged to apply! Determine Business system requirements and document the same. Develop functional specifications and design solutions as per application capability. Acts as a liaison between the Enterprise Application Services team and the Business users. Performs Fit/Gap Analysis. Configure application software to deliver new or modified functionality. Documents Test plans and supports user acceptance testing. Recommends application functionality and features that could be implemented. Create and manage service requests with application vendors to resolve application issues or functionality.Job Description Essential FunctionsRequirements Gathering - Participates in meetings to determine business needs and documents them.Conducts Feasibility study of the requirementsResearch ERP/packaged application functionality and features that could be implemented tomeet business requirements.Perform Fit/Gap AnalysisConfigure application software to deliver new or modified functionality.Develop functional specifications and design solutions based on application module capabilities.Perform application support functions such as incident triage, research application bugs, respond to customer escalations, and other activities that lead to issue resolutionCollaborates with technical team in the process of developing application extension solutions or resolving application issues.Acts as a liaison between the Enterprise Application Services team and the Business users.Prepare test plans and execute and support user testing.Assists in issue resolution of complex production issues as needed.Create and manage service requests with application vendors to resolve application issues or functionality.Required to perform duties outside of normal work hours based on business needs.Job Complexities & ImpactMostly works on solutions for requirements that are considered low priority or simple complexity.In association with other Functional Analyst with in the team may be involved in other high priority requirements.Exercises judgment within defined procedures and practices to determine appropriate actionFollows department processes and procedures and may make recommendations to these processes.Supervision Received or ExtendedWorks under guidance of more experienced Functional Analysts.Actively contributes to the results of a team and works towards achieving team goals and objectives.Knowledge and Skills/Technology UsedGood written and oral communication skills.Requires problem solving and analytical skills, and the ability to communicate technical information to both technical and non-technical users.Ability to manage multiple tasks and focus on immediate tasks required to maintain system functionality.Working knowledge of Packaged application functionality and features.Has background that combines functional expertise and business management skills with an understanding of information technology.Familiarity creating process documentation and training procedures.Standard Microsoft Office skill set.Typical EducationGenerally requires Bachelor's degree or equivalent combination of education and experienceTypical Range of ExperienceTypically less than one year of directly related experienceLicense or CertificationCertification in Packaged Software preferredBusiness Analysis Certification such as CBAP or CCBA preferred#techreferralFirst American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.Vacancy expired!