Vacancy expired!
Customer Success Engineer Apex Systems has an immediate opportunity for a skilled Customer Success Engineer to support one of our top clients in Santa Clara, CA. This is a great way to get your foot in the door with a cutting edge cybersecurity organization.
Please send all qualified resumes to Joe Measell (Network/Infrastructure Recruiter) at Key Details of the Customer Success Engineer: Location: Santa Clara, CA Duration: 12 months Core Functions: Sales Engineer/Support Technologies: Cloud, Security Additional: As a Contractor, you'll receive weekly pay, healthcare benefits, 401K program, ESPP (employee stock purchase program), virtual training program, access to technical training license with cert boot camps for 120+ IT certifications, and more Customer Success Engineer Duties:- Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing our company's solutions to achieve their business and security objectives
- Assist customers in implementing custom integrations and workflows to ensure RedLock solutions are fully integrated into their security operations center.
- Be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with engineering teams.
- Serve as a customer advocate in influencing product roadmap and improvements.
- Coach customers on how to establish and manage their Cloud Security Change Management/Governance/Center of Excellence programs.
- Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed.
- Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map RedLock features and associated business benefits to address their needs.
- Be GoTo customer expert on Redlock solutions and become a Subject Matter expert over time.
- Minimum 5 years relevant work experience in pre-sales, support, customer success, consulting or similar roles.
- Strong consulting and project management skills, with proven results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth.
- Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions.
- Existing knowledge of, and experience with public cloud platform (IaaS) features, capabilities, and best use.
- Experience with Cloud Containers (i.e. Kubernetes) and Serverless technology.
- Experience with security products and/or offerings.
- Ability to communicate technical details to a non-technical audience.
- Excellent organizational and time management skills.
- Self-starter, self-directed and independent thinker.
- Ability to multi-task and work in a fast-paced environment.
- Availability to provide after-hours support on a scheduled / non-scheduled basis.
- Flexibility for travel (30%).
- Highly beneficial to have public cloud certifications (AWS, Azure, Google Cloud Platform, etc.) prior to joining. It is expected that you will gain public cloud certification within the first 6 months.
- BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field.
Vacancy expired!