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- Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats
- Designs new product components, enablers by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications
- Improves systems by studying current practices, designing modifications and recommends controls by identifying problems, writing improved procedures
- Develop methodology documents based on self-initiated interviews, diagrams, surveys, and workflow analysis
- Research and analyze all aspects of existing business practices and “to-be” processes
- Communicate with users, customers and stakeholders about common challenges, hindrances and other issues that interrupt their workflow
- Defines project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget
- Provides references for users by writing and maintaining user documentation; providing help desk support; training users
- Maintains professional and technical knowledge by attending educational workshops; reviewing
- Contributes to team effort by accomplishing related results as needed, ensures collaboration in a
- Beta test all the new or modified product features
- Bachelor’s Degree in Business Administration or related field required (MBA preferred)
- 5-7 years’ experience in the business system analysis industry (tech company dealing with IT product or services)
- Prior experience in a manufacturing industry setting is highly desirable
- Willingness to work in a collaborative environment
- Excellent communication, training and speaking skills
- Highly organized but willing to adjust direction when necessary
- Knowledge of Salesforce is an added advantage.
- Capable of prioritizing multiple projects and still meet deadlines
- Proficiency or knowledge in modern script and coding languages.