Vacancy expired!
Title:Deskside Support and A/V Specialist FE1Job Profile Name: Field Engineer 1 aria-hidden="true" Onsite- Long term Contract aria-hidden="true" Location requirement: Onsite- Santa Clara, CA aria-hidden="true" Note: This role requires to be fully vaccinated. Responsibilities: Supports a client company s VIP user base by applying exceptional technical and interpersonal skills Extensive A/V and conference room skills and certifications preferred. - May function as team or site leader providing direction to other technicians Provides support for enterprise storage products Supports Networking products - including Cisco certification requirements Provides support for Payment systems products and Unisys legacy -CMOS products Provides support for software, hardware and networking support for desktops, laptops and servers Provides maintenance and support on legacy products May have project management responsibilities for some projects Supports Core, server products Performs disk replacement on enterprise storage products Installs and maintains PCs and associated software, networks, servers and peripherals Supports network products from operational and maintenance perspectives Performs installs, moves, adds and changes as required Tests and certifies PCs, networks, servers and client approved applications Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Ensures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Supports Core, server products and storage products aria-hidden="true" Key Qualifications High school diploma required 4-6 years of hands on technical experience 4 years of technical institute, polytechnic and/or military technical school with applicable field service and/or other related technical experience Bachelor s Degree or 4 years of technical institute, polytechnic and/or military technical school with applicable field service and/or other related technical experience High degree of interpersonal skills Demonstrated capability and experience supporting VIP clients Ability to manage small teams of technicians via an indirect management style A+ certification Specific Manufacturers certifications as required. i.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA, and NETWORKPLUS Troubleshooting software and hardware problems Knowledgeable in servers, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability. and knowledge of client-specific internal procedures and service delivery requirements. Ability to test and certify PC, networks, servers and client /Unisys approved software applications and associated peripherals Excellent analytical and client communication skills ability to use considerable judgment and initiative with the a ability to recommend solutions. Client and/or governmental clearance may be required Microsoft Server Certified Professional Certification and/or CCNA Certification is an added advantage. Basics understanding of Cloud Technology - storage or virtual machine is an added advantage. Police or criminal background verification may be required aria-hidden="true" aria-hidden="true" aria-hidden="true" ThanksBest RegardsSoujanya SounderajanRecruitment - Senior RECRUITERCompuGain12901 Worldgate Drive, Suite 510Herndon, Virginia 20171 aria-hidden="true" 703.454.0352 direct | Soujanya.s@compugain.com
Vacancy expired!