IT Help Desk Technician

4+ years of IT Helpdesk experience preferred.4+ years of technical experience supporting an asset environment. consisting mainly of Mac but also including Windows and Linux.Excellent written and verbal communication skills.Customer-oriented and can work well under pressure.Experience with Google Gsuite and Microsoft Office Suite.Good understanding of Wifi, DHCP, DNS and MFA solutions.Experience with various anti-virus, malware and endpoint security solutions.Experience with endpoint management systems.Knowledgeable on current laptop and peripheral hardware specifications.4+ years of technical experience with Audio/Video Conferencing Solutions such as Polycom, Crestron, Live Stream, Zoom, and Google Hangouts.Basic networking, Wifi and VPN troubleshooting skills.