Job Details

ID #23701307
State California
City Santaclara
Job type Contract
Salary USD US45 - US50 per hour US45 - US50 per hour
Source Ledgent Technology
Showed 2021-12-01
Date 2021-11-30
Deadline 2022-01-29
Category Et cetera
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IT Helpdesk Specialist

California, Santaclara, 95050 Santaclara USA

Vacancy expired!

We are looking for an IT Helpdesk with the below background.

Job Title: IT Helpdesk SpecialistLocation: Santa Clara, CADuration: 12 months

In the role of IT Service Desk Specialist, you will be responsible for all aspects of system/application administration including problem-solving, configuration, architecture, and implementation.

Responsibilities:
  • Provide customer support through installing, diagnosing, repairing, maintaining, configuring, granting, and upgrading systems and hardware.
  • Provide customer support for access to cloud-based applications such as Office 365, Zoom, Slack, and OKTA.
  • Provide support for account administration through Active Directory.
  • Provide support through the deployment of laptops/desktops, access provisioning, hardware, software, general guidance, and compliance.
  • Participate in evaluations of new hardware and software products within Gigamon.
  • Engage with vendors and service providers in order planning and inventory management.
  • Assist in strategic initiatives through implementation transitioning supportability into the Helpdesk team.
  • Participate in decisions regarding downtime impact on users through accurate communication, planning of scheduled downtime, and quick problem resolution for unscheduled downtime.
  • Participate in a 24/7 on-call program - one Saturday a month.

Skills and Qualifications Experience
  • 5+ years of experience working with Windows OS and Mac OSX in a corporate environment.
  • Experience with Office 365 user provisioning and troubleshooting for email, SharePoint, Teams, and OneDrive.
  • Experience with SAML Single Sign-On technologies such as OKTA in an Enterprise environment.
  • Experience with Active Directory user/group management.
  • Experience with Dell product line as well as Apple product support and BYOD mobile devices.
  • Experience with ShoreTel VOIP telephony systems.
  • Experience with Zoom Meetings, Zoom Rooms
  • Experience with device management solutions like Jamf, Intune, or equivalent.
  • Strong customer service skills.
  • Ability to communicate complex technical issues to non-technical users.
  • Knowledge of the ITIL disciplines.
  • College Degree in a technology-focused major or equivalent.

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Vacancy expired!

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