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Job Details

ID #44561458
State California
City Santaclara
Job type Contract
Salary USD Depends on Experience Depends on Experience
Source Tranzeal, Inc.
Showed 2022-08-03
Date 2022-08-02
Deadline 2022-10-01
Category Et cetera
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Java Fullstack

California, Santaclara, 95050 Santaclara USA

Vacancy expired!

Job Title: Technical Support Engineer - Service Management

Location: Santa Clara, CA

No. of positions: 3 You will be an Subject Matter Expert for multiple applications and mentor other team members. In this role you will debug JavaScript code as well as find better solutions to custom code. Support engineers use the ServiceNow platform via an internal implementation of its tools to diagnose customer issues. Cases are created by customers and managed by engineers using the ServiceNow software platform. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills. This opportunity may evolve to include additional responsibilities and opportunities for career growth.

Hiring Manager Notes:

From the JD, what are the top "must have non-negotiable" skill sets that need to be present on a resume in order to be successful for this role?
  • Deep understanding of Java, JavaScript, AngularJS, and bootstrap
  • Experience with relational databases such as MySQL

Skills:

To be successful in this role you must have or equal to experience with:
  • Demonstrated ability to troubleshoot difficult technical issues
  • Must have solid object-oriented programming skills in JavaScript
  • Experience working with dynamic HTML components such as CSS and XHTML
  • Angular experience preferred
  • Working knowledge of the components in a web applications stack
  • Experience with relational databases such as MySQL
  • Linux and/or UNIX experience
  • Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
  • Strong personal commitment to quality and customer service
  • Ability to work with high-value customer administrators and developers
  • We value a work-life balance while also collaborating through consistent presence in the office. Currently working remotely due to COVID (Flexibility is required during non-standard business hours including weekends and holidays on a rotational basis.)

Desired Skills:
  • Deep understanding of Java, JavaScript, AngularJS, and bootstrap.
  • Working knowledge of ServiceNow Platform
  • A fundamental understanding of IT service management and the ITIL business process

Vacancy expired!

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