Lead Video Conference Engineer

We are part of the USD 21 billion Mahindra Group that employs more than 200,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, after-market, and information technology and vacation ownership. Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD 4.9 billion company with 121,840+ professionals across 90 countries, helping over 935 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is the highest ranked Non-U.S. company in the Forbes Global Digital 100 list (2018) and in the Forbes Fab 50 companies in Asia (2018).

• You are a proven professional in the video conferencing industry who remains abreast of emerging technologies.
• You are a subject matter expert in video conferencing inquiries and are called upon to participate in architectural, engineering, and support discussions.
• You are a team player who places an emphasis on effective communication and collaboration with a focus on customer service.
• You are proficient in operating a multitude of video conferencing technologies to include enterprise grade infrastructure as well as software-based products.
• You are the escalation point for all issues occurring with the service and provide support to Tier 1 & 2 Technicians in the field.
• Proficient at applying resolutions in an accelerated manner during live events for audio sync delays, frame drops, video stuttering, and other A/V related issues.

• 5+ years' experience in supporting large-scale meetings in an enterprise grade video conferencing endpoint environment.
• In depth knowledge of in network operations including TCP/IP as well as audio/video routing and switching.
• Experience in Change Management practices to include partnering with key stakeholders on requirements and applying VC endpoint related changes as the lead implementer.
• Experience integrating audio and video routed IP traffic supplied into VC infrastructure.

• Proficient in operating enterprise grade video conferencing hardware as well as software-based solutions to including Cisco, Poly, Lifesize, Zoom, Slack, and Teams.