Vacancy expired!
Find out why eXcell is the employer of choice for contractors! Join eXcell and enjoy our generous employee benefits!We are currently seeking a Level 5.5 Lead - SDI to join our team.Contractors will work a standard Monday to Friday 40 hours/week schedule. Requirements:This is a Lead position that requires experience as a former supervisor or Lead capacity. Must have excellent leadership skills; be able to interact with professionalism and with all levels of Leadership. Must have the ability to train, multi-task, and supervise others in a respectful and positive manner; demonstrate all other aspects of leadership qualities. Must be able to develop good rapport and working relationship with Client. Must be able to process new information and learn quickly. Must be able to work independently and as an engaged team member.SDI Data Center Physical touch supportThis agreement covers responsibilities and expectations for outsourced Data Center Physical Touch Operations Services under a Supplier Managed Model. The services are in support of the Data Center environments, and include light equipment handling, dock to rack, and Windows & Linux server support, BAR tape handling duties and after hours on-call support. Also included are the standard Service Management functions; Asset Management, Incident Management, Service Request Management and Knowledge Management.Standard PRD OS and H/W break-fix in an IT data center environment (Production and Pre-Prod)
- Monitor ticket queue for new tickets and assign as appropriate
- Data Center Maintenance
- Manage Incident & Request Tickets Assigned to Queue
- On Call support
- Landings
- Decoms
- Complete paperwork
- Additional responsibilities in these DC's related to hardware:
- Techs will use specific EC tools which help them know what is down and make necessary corrections to repair the systems. In many cases there is a hardware problem or some type of software problem
- Proactive Break/Fix is based on pre-failure analysis (PFA) reports and compliance with target environment metrics concerning PFA under EC guidance
- Training will be provided by EC for special tools. Contractors will require privileged access (equivalent to root or admin roles). Support between campuses at sites as needed (i.e. Oregon) is authorized. Contractors will follow EC documented procedures. In some cases, they may be asked to document Best Known Methods related to the EC procedures due to the document lifecycle and process evolution
- Work with OEM vendors on warranty systems to provide appropriate hardware remediation and escort or supervise Field Support Engineers when onsite as needed
- For in-house hardware, contractors may be required to perform hardware failure analysis and parts replacement
- Scheduling and other administrative aspects of appliance EOL and equipment move under EC guidance
- Basic knowledge of Linux command line
- Ability to run provided and documented commands through sudo
- Ability to run provided scripts in Linux environment, and work with output
- Manage large scale installs of Linux or Windows servers in DC environment using OS provisioning tools such as Altiris or IPPF or PXE
- Escalate unresolved issues to Tier 2 or 3 specialist or Client BaR contacts
- Coordinate tasks with other CompuCom contractors
- Physical installation of backup hardware
- Install operating system on backup server hardware
- Maintain Client required training
- Eject tapes from tape libraries in accordance with disaster recovery targets
- Prepare and ship tapes to offsite storage vendor
- Receive tapes from offsite storage vendor
- Load tape libraries with tapes for Scratch Pool; new, returned expired, recalled for on-demand restores
- Perform post-tape load processes on tape libraries
- Recall tapes from offsite storage vendor
- Manage on-site surplus tape inventory
- Manage the tape lifecycle using backup and library software, and any third-party tools
- Dispose of damaged or EOL tapes in accordance with Client Information Security policies
- Monitor and respond to media errors and tape alerts from backup software and tape libraries
Vacancy expired!