Vacancy expired!
eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity. As a qualified Level 4 Tech- Audio Visual Support / PM you will work in a corporate environment located on-site with one of our largest and most well-known customers. This position will offer some leadership opportunities, and will provide Audio / Visual Support. In addition, this role would be most ideal for mid-level PM.Responsibilities:
- Quickly troubleshooting AV systems with minimal use of BKMs.
- Engage external vendors for RMA replacement and out of scope maintenance.
- Improvise and use creative troubleshooting to work around rooms that are "hard down .
- Building and maintaining IPL GC3 Files (removing and adding drivers).
- Updating Extron and AMX firmware for preventative maintenance.
- Requires an in-depth knowledge of the functionality of monitors, projectors and video conferencing systems.
- Managing and completing Quarterly Preventative Maintenance project.
- Creating / Resolving break / fix tickets by monitoring client ticketing system.
- Engaging customers' requests for meeting support.
- Escalating large break / fix issues and workarounds to VC Lead Technician.
- Manage site inventory and spares with use of database.
- Acting as point of contact for Level 2 technicians.
- Engaging VC Lead on site for large project deployments and floor renovations and escalations.
- 3+ years audio / visual experience desired; prefer some project management experience.
- Complete knowledge of live sound signal flow, and must be able to troubleshoot integrated audio systems (Clearone), track and update wireless microphone frequencies, group and channel spreadsheet.
- Must understand AMX / Extron Control System Functionality (Master Controllers, RS-232, Touch Panels, GC3 Confirguration, pull control code and touch panel files from AMX / Extron devices).
- Must understand Extron components and integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high level troubleshooting.
- May be required to travel between sites using personal vehicle / company van.
- Must be able to lift up to 35 lbs. solo.
- May be required to walk / sit / stand / crawl / kneel for extended periods.
- Must have excellent customer service skills and excellent written / verbal communication skills.
- Requires knowledge of Microsoft suite (Outlook, Excel and Word primarily) and Windows.
Vacancy expired!