Vacancy expired!
At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. We are currently in search of a qualified Level 4.5 Tech Lead to join our client at their Santa Clara, CA site. Job Overview:
- Standard PRD OS and H / W break-fix in an IT data center environment (Production and Pre-Prod)
- Monitor ticket queue for new tickets and assign as appropriate.
Data Center Maintenance a. Proactive walkthrough for failed hardware b. Physical audit of supported systems c. Proper disposal of hardware and media following Client guidelines Manage Tickets Assigned to Queue a. Validate server(s) / task is under our service responsibility b. Contact customer for information / request downtime etc. c. Diagnose problem - order parts as required d. Repair/replace / configure as required within scope e. Complete paperwork On Call support a. Answer pages within set amount of time (varies between sites) b. Validate server(s) is under our service responsibility c. Diagnose/repair - remotely if possible/on site if required d. Order parts if required e. Escalate to other groups as required f. Complete paperwork 5. Landings a. Validate server(s) landing requirements b. Contact customer as required for information c. Physical land of hardware in correct location d. Build to proper build configuration according to customer requirements and cut-sheet e. Request tasks from required groups for additional services f. Monitor tasks for completion or problems and escalate to appropriate parties to resolve g. Update Asset Tracking System with server name, location, and owner h. Complete paperwork 6. Decoms a. Validate server is under our service responsibility b. Inform customer of decom c. Request decom tasks from required groups to remove server(s) from their services d. Validate that dependent services have been halted e. Power off and remove server(s) f. Dispose of hardware as requested by owner g. Complete paperworkResponsibilities: - Responsible for daily operations & communications between the Client key contacts / customers & techs
- Provide 1st level technical support to your technicians
- A direct point of contact for key contact engagements
- Be a conduit for pass downs technical / process escalations and updates to/from Service Delivery management, Key Customer Stakeholders, and local team Requirements:
- 6+ years overall IT experience
- At least 4 years on-site experience (Preferred)
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell Supports Equal Employment Opportunity eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com. Vacancy expired!
