Vacancy expired!
At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. We are currently seeking a qualified Level 4 Technician SDI to join our client s team onsite in Santa Clara, CA. The ideal candidate will have knowledge of Linux command line and the ability to run provided and documented commands through Sudo as well as the ability to run provided scripts in Linux environment, and work with output. Scope of Activity and Responsibilities:
- Standard PRD OS and H / W break-fix in an IT data center environment (production and pre-prod)
- Monitor ticket queue for new tickets and assign as appropriate
- Complete paperwork
- Manage large scale installs of Linux or Windows servers in DC environment using OS provisioning tools such as Altiris or IPPF or PXE
- Proactive walkthrough for failed hardware
- Physical audit of supported systems
- Proper disposal of hardware and media following client guidelines
- Manage incident & request tickets assigned to queue
- Validate server(s) / task
- Contact client for information / request downtime etc.
- Diagnose problem, remotely if possible / on site if required - order parts as required
- Repair / replace / configure as required within scope
- Complete paperwork
- Provide on call support
- Answer pages within set amount of time
- Validate server(s) landing requirements
- Contact client as required for information
- Physical land of hardware in correct location
- Build to proper configuration according to client requirements and cut sheet
- Request tasks from required groups for additional services
- Monitor tasks for completion or problems and escalate to appropriate parties to resolve
- Update asset tracking system with server name, location, and owner
- Validate server
- Inform client of decom
- Request decom tasks from required groups to remove server(s) from their services
- Validate that dependent services have been halted
- Power off and remove server(s)
- Dispose of hardware as requested by owner
- Use specific EC tools which help them know what is down and make necessary corrections to repair the system
- In many cases there is a hardware problem or some type of software problem
- Proactive Break / fix is based on pre-failure analysis (PFA) reports and compliance with target environment metrics concerning PFA under EC guidance
- Training will be provided by EC for special tools
- Require privileged access (equivalent to root or admin roles)
- Support between campuses at sites as needed
- Follow EC documented procedures and may be asked to document best known methods related to the EC procedures due to the document lifecycle and process evolution
- Work with OEM vendors on warranty systems to provide appropriate hardware remediation and escort or supervise field support engineers when onsite as needed
- May be required to perform hardware failure analysis and parts replacement for in-house hardware
- Scheduling and other administrative aspects of appliance EOL and equipment move under EC guidance
- Escalate unresolved issues to Tier 2 or 3 specialist or client BaR contacts
- Coordinate tasks with other client techs
- Physical installation of backup hardware
- Install operating system on backup server hardware
- Maintain client required training
- Eject tapes from tape libraries in accordance with disaster recovery targets
- Prepare and ship tapes to offsite storage vendor
- Receive tapes from offsite storage vendor
- Load tape libraries with tapes for Scratch Pool; new, returned expired, recalled for on-demand restores
- Perform post-tape load processes on tape libraries
- Recall tapes from offsite storage vendor
- Manage on-site surplus tape inventory
- Manage the tape lifecycle using backup and library software, and any third-party tools
- Dispose of damaged or EOL tapes in accordance with client information security policies
- Monitor and respond to media errors and tape alerts from backup software and tape libraries
- Install and removal (and retrofitting server rack shelving)
- Operate manual pallet jacks, manual and motorized server lifts, pallet banding, maneuver and move fully loaded pallets of material, heavy lifting or shifting of loads 40-200lbs with a buddy assistant
- Schedule dock to DC goods receipt for all SC site data centers
- Receive inventory equipment and keep items separated by order number or PO number during all handling stages including final in rack placement
- Move items received form dock area to the data center assigned equipment staging
- Hook up the power cables to the de-energized server (but do not plug into any live server rack PDU), dress and manage power cables as per DC manager's expectation
- Sort and separate all miscellaneous spare parts as per assigned to the "save repository
- Manage, breakdown, and discard all packaging as per site corporate services recycling guidelines and locations
- Stack and save all packaging material / pallets designated as "save and return to OEM vendor
- Coordinate / schedule pick with vendor and assist with moving and loading
- Remove end-of-life hardware from server racks, strip racks of rails and PDUs
- Reconfigure rack with new rails and PDUs
- Remove EOL racks completely
- Move or route de-energized power whips under computer room raised metal floor (typically 12 -24 high)
- Re-arrange floor tiles to meet newly configured rows
- Assist with maintaining / repairing HAE / CAE (Hot Aisle Enclosures / Cold Aisle Enclosures) vinyl curtains
- Help maintain / manage power cable management
- Row / rack labeling to include making and affixing labels to racks
- General housekeeping of DC's (i.e. remove trash on floor, blown off labels, moving equipment to designed locations, etc.)
Vacancy expired!