Vacancy expired!
Job Title: Mobile Product Manager, DT Location(s): Santa Clara, CA This position reports to: Sr. Manager, Employee Portal & Mobile Platform We're not yesterday's IT department, we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We're all about delivering delightful, secure, and seamless employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers-when you work in ServiceNow Digital Technology, you work for them. Role We are executing on a holistic mobile strategy to deliver best in class, unified, personalized, and intelligent experiences for our employees. As the product manager for mobile platform, you will be responsible for delivering various types of capabilities for employees on ServiceNow's native Now Mobile app. Product managers operate at the intersection of market opportunity, customer experience design, technology development and delivering value to our customers. Thus, the role requires a unique blend of skills
- Research on the given problem and capture requirements in clearly articulated Product Definition documents that also serve as the foundation for downstream enablement activities
- Represent the customer's voice to the technology and user experience design team in the form of well documented epics and stories
- Balance strategy with execution Maintain the roadmap for your products, while maintaining a continuous backlog to get new features out the door.
- Influence teams through vision and passion to deliver on timelines that help us compete
- Strive for perfection and set a high bar for quality in experience design and technology
- Translate mobile strategy into product capabilities and manage them from concept to delivery
- Create compelling market validated use cases & lead ideation
- Collaborate with researchers and designers on defining and testing innovative ideas
- Validate product designs and prototypes with users and enterprise stakeholders to co-innovate and test the requirements
- Create storyboards and wireframes to effectively communicate functional specs to experience design and development teams
- Create feature plans for each release, including acceptance criteria, use cases, etc.
- Collaborate with engineering on feature delivery, understand status, risks, dependencies and help address risks and resolve issues
- Drive UAT with business users including coordination and user acceptance signoff
- Prepare, maintain, and evangelize the product roadmap for both short-term and long-term releases
- Effectively work with Organization Change Management, Employee Communications and Support for enablement to ensure successful release and customer adoption
- Engage with stakeholders and partners to deliver roadmap updates, get product feedback, review user analytics, and identify additional challenges and opportunities.
- 8+ years of overall experience with 6+ years of product management experience in defining, launching, and growing employee engagement products in an agile technology organization
- Deep understanding of digital employee experience domain, specifically in omni-channel employee engagement, intranets, mobile, self-service workflows, and processes.
- Demonstrated experience in collaborating with Research, UX, Engineering and facilitating brainstorming sessions to arrive at a solution
- Strong user experience/design sense, with a record of building great products
- Excellent written and oral communication skills, including experience presenting to leadership and stakeholders
- High energy, self-starter with an aptitude for learning new technologies
- Strong customer focus, stakeholder empathy, inclusive approach towards team members and growth mindset
- Working knowledge of ServiceNow platform is a plus.
Vacancy expired!