Vacancy expired!
Job Description
Job description The ideal candidate will:- Work within an Agile framework to deliver high quality development to our user base.
- Provide training to business and application owners when required.
- Develops clear and concise technical and process documentation.
- Creates system documentation/playbook(s) and serves as a technical reviewer and contributor in design and code reviews.
- Create and maintain reports and dashboards as required.
- Performs system and integration testing.
- Assists the product team and business owners in finding creative ways to solve business problems and make them more effective.
- Coordinates and solves complex technical data and transformation issues.
- Customizes ServiceNow configurations, including custom scripts, workflows, and orchestration activities.
- Utilizes Performance Analytics to collect historical data and develop trend reporting.
- Assist in maintenance of the ServiceNow platform carrying out platform upgrades, routine maintenance and dealing with incidents and service request.
- Enhance Service portal by performing portal development activities.
- Partner with functional team and drive implementation.
- Work with Governance, Process Owners, and Managers in designing remediations when standards and procedures are not being followed.
- Designs, develops, and maintains complex ServiceNow workflows to automate/digitize manual processes.
- Develops creative design patterns and architectural frameworks to maximize the reuse of custom code.
- Hands-on design, development, and deployment experience with the Service-now platform
- Use of scripting tools and Service Now functionality to fulfill business needs.
- Performs integrations and process automation using Service Now Integration HUB / Orchestration
- Good working knowledge with the ServiceNow platform in an Admin/Developer and enterprise-wide, multi-tier ServiceNow production environment creating automated workflows, service catalog and service portal items, REST and SOAP integrations, scoped applications and widgets, client scripts, server scripts, UI policies and flow designer.
- Good scripting experience within ServiceNow, with strong skills in the following languages: using Glide, Java Script, HTML, XLM, , CSS, JSON, AngularJS.
- Bachelor's or master's degree in computer science, Information Services, or related field preferred.
- ServiceNow System Administration certification and/or ServiceNow Application Development certification required or ITSM Implementation certification.
- Experience configuring MID Servers, On premises & cloud discovery.
- Good working experience within ServiceNow ITSM, ITAM, ITOM, Service Catalog, Service Portal.
- Solid experience with Integrations of 3rd party tools using (web services, REST, email, MID, Integration HUB, etc.).
- Experience in CMDB, Discovery and integration with other external modules.
- Experience with ServiceNow virtual agent and Mobile development.
- Exposure to IT Asset management & ITSM functional side would be an added advantage.
- Good team player and flexile to work with geographically distributed teams
Vacancy expired!