Outbound Product Management Director, Field Service Management

Job Description

Outbound Product Management Director, Field Service Management

Job Description

The Customer and Industry Workflows business are products enable organizations to harness the power of the whole company to serve the customer. Our products - Industry specific products for Telecommunications, Financial Services, Healthcare, and Manufacturing verticals, along with Customer Service Management (CSM) and Field Service Management – drive great customer experiences by delivering great omnichannel customer engagement and uniting the front, middle, and back office to help teams resolve issues faster.

Outbound Product Managers are key to helping us scale our GTM as we continue to be one of the fastest growing business units at ServiceNow. Outbound Product Managers combine a deep understanding of product capabilities and market / competitive dynamics with a passion to inform roadmap and help our GTM, partner and customer ecosystem understand the value delivered.

This role focuses on our Field Service Management product line which enables helps organizations manage location-based work efficiently and safely. It works seamlessly with ServiceNow IT Service Management, ServiceNow Customer Service Management and related industry products to connect customer service and the help desk with field service processes, or it can be used stand-alone. The Field Service Management Business Unit is a key growth area in our Customer and Industry Workflow business area.

• Define product launch strategy working with the GM of Field Service Management and other relevant product, marketing and GTM stakeholders.
• Work in close coordination with Inbound Product Management, Product Marketing, Product Success and Technical Alliances to define product strategy, pricing, go-to-market, and customer adoption plans.
• Develop high quality enablement content that describes the value of product innovation for the Field Service Management product line.
• Develop a deep understanding of customer use cases and success outcomes and influence product roadmap
• Develop best practices assets to drive adoption by customers and partners
• Become a trusted resource to promote the ServiceNow vision with industry influencers, strategic partners, and analyst firms.
• Lead cross-functional teams to accomplish our goals.

Qualifications

To be successful in this role, we need someone who has:

• 8 - 12 years of Product Management or related experience
• Deep expertise in field service management applications
• Very strong written and oral communication skills
• Excellent people and management skills to interact with customers, executive staff, colleagues, and cross-functional teams, and third parties.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date.VisitourCandidate FAQ page to learn more.

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Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office,including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to workwithin their state, province, region, or country of employment.