Principal Program Manager – GTM/CX Portfolio

We are seeking a Principal Program Manager – GTM/CX Portfolio to lead portfolio planning, initiative prioritization, and executive engagement across our global Go-to-Market (GTM) and Customer Experience (CX) organization.This role is responsible for managing the end-to-end GTM/CX portfolio—overseeing work intake, sequencing, and resourcing of initiatives—while also driving adoption of internal change management processes. You will serve as the orchestrator of executive-facing forums such as Quarterly Business Reviews (QBRs), All-Hands, and leadership alignment sessions, ensuring clarity, accountability, and measurable business outcomes.The ideal candidate brings deep program and portfolio management expertise, proven success scaling process adoption, and experience driving GTM or CX transformation in a high-growth technology company.Your ImpactA. Portfolio Management & Strategic PlanningLead GTM/CX portfolio planning across strategic initiatives, ensuring alignment with company prioritiesManage the work intake and prioritization process, ensuring new requests are evaluated, sequenced, and resourced effectivelyPartner with GTM and CX leaders to define priorities, allocate resources, and forecast capacityDrive portfolio governance and provide clear visibility to executives on progress, trade-offs, and risksDevelop executive-ready presentations and materials to support portfolio reviews and strategy discussionsB. Change Management & Process AdoptionDrive adoption of internal GTM/CX change management processesPartner with business leaders, field operations, and enablement to ensure consistent use of new processes and toolsMonitor adoption, identify friction points, and implement improvements to increase compliance and effectivenessEmbed accountability and feedback loops to ensure processes deliver measurable business impactC. Executive Alignment & CommunicationOrchestrate key executive forums, including GTM/CX QBRs, All-Hands, and leadership alignment sessionsPartner with functional leaders to shape agendas, curate insights, and ensure clarity of message to stakeholdersDeliver crisp, compelling updates to C-level executives and senior leadership on GTM/CX portfolio health and strategic outcomesBuild strong narratives that connect portfolio initiatives to business results, customer impact, and field productivity