Product Owner - Enable Market Expansion

Job Description

• Support ServiceNow’s regulated market growth as we expand our US Government business and enter new countries around the world. Help design and deploy cloud solutions providing trusted, compliant and reliable digital experiences. Contributing to ServiceNow’s core growth strategy, your work will enable new levels of innovation, agility, and productivity.
• Provide product feedback to Product teams while adopting out-of-box features and supporting tools, including Knowledge Base, Case, Task, Problem and Change functions.
• Provide strategic direction, deliver product improvements and creating great customer experiences
• Identify gaps and design solutions, including the definition of clear actionable business requirements
• Day to day, you’ll work closely with business stakeholders, product management, design, and engineering teams to build transformative customer experiences with clearly defined outcomes.
• Drive product improvements from definition, implementation through adoption, measuring performance
• Manage and execute all product owner activities based on the SAFE Agile methodology in a fast-paced environment
• Establish team priorities according to business and technical need.
• Excellent verbal & written communication skills, including the ability to synthesize information that can be easily consumed by various executive audiences.
• Build proofs-of-concept (POC) for potential new solutions and technologies by working closely with product management and engineering teams.
• Facilitate requirements gathering and process mapping workshops. Perform gap analysis (as-is functionality versus to-be functionality).
• Participate in end-to-end implementation planning including project management, issue management, communication and change management.
• Document and identify ways to improve existing business and technical operations pain points based on process optimization, technology, change management, or communication.

Qualifications

• Experienced at implementing global cloud deployments
• Track record working with IT, cloud services, support, and sales operations teams to deliver enterprise solutions in multiple geographies
• Solid product ownership experience leading technical integrations between functional platforms
• Effective at understanding the business, how it operates, what it values, it's goals and challenges
• Experience setting product direction and designing future state in alignment with corporate strategy
• Partnering with business units, understanding business pain points and designing solutions
• Establishing and growing strong working relationships with stakeholders, leadership and team members
• US government regulatory certifications or experience with compliance and data residency requirements a plus
• Knowledge and experience with EU or other countries international business application a plus
• Expert at scaledagiletechniques connecting multiple teams to work together to deliver complex high-quality experiences for customers
• Experience working with internal customer support tools
• Demonstrated change agent - challenge the status quo in everything you do, ask “why” and “why not”
• Established qualitative and quantitative measures and KPIs to determine impact and business value
• Provided clear and proactive communication in fast-paced environment with quick and succinct responses
• Ability to move from macro to micro view: care about the broader impact

• A minimum of 5 years of product ownership, agile / scrum and Dev Ops experience
• A Bachelor’s degree or equivalent experience in Computer Information Systems or a related field OR
• A Master’s degree or equivalent experience in Computer Information Systems or a related field
• Strong understanding of enterprise systems architectures and integrations is a plus (e.g. CRM, CPQ, and Customer Success)
• Experience building optimized customer experiences in either CSM, CRM, or HCM
• Experience with Cloud Application Development Platforms will be a big plus

JV21

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date.VisitourCandidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [emailprotected]for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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Work Personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office,including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to workwithin their state, province, region, or country of employment.