Senior Manager, Product Operations - M&A Integration

Job Description

In Product Operations, we’re committed to our purpose of making work, work better. That means we’re always thinking about our customers and how we can ensure we deliver the high-quality products they’ve come to expect from ServiceNow: transformative, secure, compliant and on time. It’s up to us to drive our products to the finish line and into our customers’ workplaces. Working together, we keep our cloud secure; enable our customers’ success; provide proactive and actionable insights; and support employee education and experience.

Our Product Operations team is seeking a M&A program manager to direct and manage M&A integration for our Products organization. Your focus will be on managing the due diligence process, integration planning and execution; covering go-to-market, operational and decision management support. You’ll partner with all levels of stakeholders and employees to ensure integration decisions are aligned cross-functionally among teams including product management, engineering, global cloud services, and global technical support. You’ll ensure delivery of high quality, relevant, timely and accurate information to enable key decisions and drive successful completion of our M&A strategy.

• Provide leadership across our Product organization in merger integration activities starting with investigation; continuing through due diligence and planning; and ending with final deployment
• Participate in due diligence to uncover any areas of concern/risk areas related to acquisition integration
• Define and ensure that standard toolkits and success metrics are used for integration activities; proactively suggest changes and improvements.
• Create consolidated program milestones, monitor inter-dependencies, mitigation program risks, and execute communication plans
• Lead meetings and workshops with stakeholders to move forward key tasks and escalate significant roadblocks.
• Execute integration plans with a balance on speed, cost, quality, and level of disruption to the business and a focus on employee / customer satisfaction.
• Manage reporting and resolution of issues, risks, and dependencies; proactively identify potential planning gaps, suggest mitigations to risks, and take action to complete open items.
• Build a strong working relationship with key stakeholders to drive success

Qualifications

• 12+ years of relevant work experience.
• Bachelor’s or Master’s degree in Business, Economics, Management or MBA from an accredited college or university or equivalent experience.
• Significant experience in Global M&A integrations, including definition of requirements, cross-functional and remote team management, and management of re-platform activities.
• Worked for a multinational in a high growth, fast paced and dynamic global technology-driven environment. Enterprise SaaS experience is a plus.
• Excellent written and verbal communication skills, including the confidence to routinely interact with an executive level audience
• Experience leading change management programs
• Hands on, can do attitude, results orientated, highly organized and passionate about the business and the customers

JV20

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or[emailprotected]for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.