Senior Program Manager, Product Success

Job Description

ServiceNow’s Employee Workflows products help make work life as great as real life. We give employees the power to get answers and help – anytime, anywhere. Employee Workflows consists of four product lines -HR Service Delivery, Workplace Service Delivery, Legal Service Delivery, Safe Workplace, and Procurement Service Management.

The Employee Workflows Product Success team is responsible for the adoption of our latest products and partnering closely with our customers through their journey. As Program Manager of the Employee Workflows Product Success team, you will be instrumental in the growth and scaling of our team. You will be responsible for operationalizing how our team engages with customers, distributes product content, and communicates within the organization. This is a unique opportunity tohelp our team grow at one of the largest and fastest growing enterprise SaaS companies in the world.

• Focus on continuous improvement of the team’s operating model and programs to support the growth of the organization
• Manage content and event publishing timelines for our Community content and coordinate with content contributors to ensure deadlines are met
• Own status meetings and processes for providing customer updates on emerging products to leadership and various stakeholders
• Provide executive-level status updates on customer trends and team milestones
• Evaluate and optimize existing customer programs and materials
• Build processes for data collection to support ad-hoc data needs
• Manage scheduling and speaker preparation for PAC (Product Advisory Council) meetings and capture key insights and follow-ups.
• Champion ServiceNow culture as a collaborative problem-solver in technical and organization challenges of scale
• Use critical thinking skills to solve difficult and sometimes ambiguous problems
• Identify gaps, create new and improve existing processes to drive business efficiency with maximum clarity and success
• Always deliver an outstanding experience for our customers.

Qualifications

• 5 years program management with a proven track record of improving operational efficiency
• Ability to build and execute on strategic and operational plans with measurable milestones
• Creative thinking and problem-solving skills with insatiable curiosity, meticulous attention to detail
• Focus on continuous improvement and not afraid to challenge the status quo
• Strong communication skills, able to convey complex ideas in a clear, concise manner both verbally and in writing; comfortable in business and technical discussions
• Ability to draw insights and decisions from data & reports
• Ability to build relationships and navigate organization hierarchies
• Strong team player who is also an independent thinker
• Strives in fast-paced environments
• Software industry domain expertise and the ability to understand complex technology problems is a plus.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or[emailprotected]for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.