Staff Product Owner- Enterprise Search

Job Description

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

ServiceNow is looking for an exceptional and self-starter Product Manager to help us shape the way search-based products and services are built, delivered, and managed. We at ServiceNow IT are pushing limits with our own platforms to deliver exceptional employee experience. As the Product Manager for Digital Employee Experience Search engagement channel, you will play a critical role in delivering best in class employee service delivery and experience.

The Product Manager is responsible for product planning, delivery and marketing throughout the product lifecycle.

They will develop a vision and roadmap for the product based on input from internal stakeholders, customers, market research and their own experience and industry insight.

They will work closely with Development/Engineering and other teams to deliver products that align with this vision, meet customers’ needs and consistently meet high-quality standard.

They will develop a forecast for the product based on feedback from users, customers, stakeholders, market analysts, and their own experience. They will also be responsible for the delivery of the final product.

The product manager will identify the key benefits and the value of the products. These will be used to create and maintain adoption, engagement, and enablement plans.

Qualifications

· Define the product strategy and roadmap

· Manage the product throughout its lifecycle from concept to end-of-life

· Collect, manage and maintain traceability of requirements from all stakeholders across product releases

· Write the business case for investments and gain internal approval

· Write Product Requirements and Business Value documents

· Collaborate with internal stakeholders and third parties to assess and establish partnerships

· Be the recognized expert in the business for the product, the market, the relevant technology and the competition.

· Develop core positioning and messaging for the product

· Perform product demos to customers and develop working and mutually beneficial business relationships

· Monitor, report, and improve product performance

· Commission market and competitor research

· Promote the product through training/ enablement sessions, webinars, newsletters and other available mechanisms

· Develop and deliver training to technical sales support

· Collate feedback from users

· Represent the voice of the customer in senior level management meetings

· Evangelize the product internally and externally

· Be recognized as a leader in the business and build relations with business stakeholders

· Deliver weekly and monthly product performance metrics and narrative to interpret the metrics

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date.VisitourCandidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [emailprotected]for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office,including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to workwithin their state, province, region, or country of employment.