Vacancy expired!
Our client is searching for an experienced business analyst to help lead their PRM and Partner systems. This individual will be a knowledge specialist for the CRM/PRM solutions in the market with knowledge focused around partner relationship management process and tools. You will work directly with our key business partners from both New and Renewal sales (Direct and Indirect) as well as cross functional IT organization to deliver to the organizational roadmap.
Key Responsibilities: The Business Analyst would have expertise in functional knowledge of standard partner management processes and supporting systems such as CRM/PRM systems: i.e. sales process, lead management, opportunity management, partner/channel management, partner deal registration process, quote management, territory management etc. Handle partner process demands, analyze and respond. Responsible for maintaining the functional areas of PRM, working closely with the IT Sales Systems team members Coordinate with various Sales Business teams and IT teams in developing or improving Partner systems, processes, and procedures. Knowledge of key user requirements and ways to translate those needs into reality via Partner systems Consulting ability to define and prioritize requirements, translate requirements into system functions, understand application configurations and customizations which can complete the solutions Ability to drive projects at a Project Manager capacity all business analysts are encouraged to be able to perform the PM job function to deliver small large size projects. Solid understanding to drive the initiative forward, driving and facilitating multiple meetings with solid minutes and actions, clear project status communication and proper escalation and risk mitigation capabilities. Ability to work with the delivery team and business management, PM, other technical team members to communicate requirements and make sure delivered system meets those Helps IT teams with QA and business with design of UAT tests and UAT testing itself Proven ability to independently perform Configure/develop, test, implement, document and maintain as it relates to the platform such as Oracle Sales Cloud platform and system administration Work with Oracle and other vendors for product bug resolution, including Service Requests management with Oracle Provide estimated work effort for all tasks to be completed for project assignments Identify, develop and evaluate alternatives to meet business requirements Implement new enhancements including creation of custom objects, workflows, email alerts and templates Building relationship with business team and delivering project artifacts on time with desired quality Participate in cross-functional teams that address strategic business issues involving CRM, PRM and service operations Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally Effective relationship management, communication, and presentation skills, with demonstrated success in dealing effectively with customers, vendors, peers, and senior management Identify the system usage problems and craft technical / communication plans to IT/business teams Must be comfortable in rapidly changing and sometimes ambiguous work situations. Keen attention to detail and complex problem-solving abilities from operational and technical perspective Ability to work independently and engage supervisor as needed Experience documenting and analyzing processes, procedures, and/or policies Ability to handle full workload and meet proposed deadlines/ Ability to mentor junior team members Must be a superb communicator, written and verbal Very responsive to all asks and inquiries from both IT peers and business stakeholders. Ability to travel 25 50% of the time to the key stakeholder locationsRequirements: Bachelor s degree in Computer Science, Information Systems, or related discipline 6+ years of experience with technical implementations of CRM/PRM projects and 4+ years of experience functioning as a CRM/RPM administrator/developer for Enterprise edition or higher (preferably at large, multi-dimensional organization) Experience working with or within IT organization and well versed in SDLC Hands-on Design, Development and implementation of CRM and/or PRM platform such as Oracle sales cloud Application Responsible for Knowledge transfer and arriving at SLAs for steady state Technical problem-solving skills Candidate must have gone through at least one full project lifecycle of CRM implementation. Should have solid grasp in Data migration between platforms Experience in Enterprise Application Integration Experience working with Sales and Sales Operations organizations and its supporting functions Demonstrated project management experience and ability to deliver large scale complex global initiativesVacancy expired!