Job Details

ID #44690145
State California
City Santaclara
Job type Contract
Salary Depends on Experience
Source Tranzeal, Inc.
Showed 2022-08-08
Date 2022-08-05
Deadline 2022-10-04
Category Technical support
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Technical Support Engineer - Service Management

California, Santaclara, 95050 Santaclara USA
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Job Title: Technical Support Engineer - Service Management

Location: Santa Clara, CA

Duration: 6+ Months contract

Position Overview:We are looking for an experienced Support Engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the technical support department. The engineer is responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the ServiceNow software and platform.You will be an Subject Matter Expert for multiple applications and mentor other team members. In this role you will debug JavaScript code as well as find better solutions to custom code. Support engineers use the ServiceNow platform via an internal implementation of its tools to diagnose customer issues. Cases are created by customers and managed by engineers using the ServiceNow software platform. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills. This opportunity may evolve to include additional responsibilities and opportunities for career growth.

Skills:Demonstrated ability to troubleshoot difficult technical issuesMust have solid object-oriented programming skills in JavascriptExperience working with dynamic HTML components such as CSS and XHTMLAngular experience preferredWorking knowledge of the components in a web applications stackExperience with relational databases such as MySQLLinux and/or UNIX experienceExcellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problemsStrong personal commitment to quality and customer serviceAbility to work with high-value customer administrators and developersWe value a work-life balance while also collaborating through consistent presence in the office. Currently working remotely due to COVID (Flexibility is required during non-standard business hours including weekends and holidays on a rotational basis.)

Desired Skills:Deep understanding of Java, JavaScript, AngularJS, and bootstrap.Working knowledge of ServiceNow PlatformA fundamental understanding of IT service management and the ITIL business process

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