Job Details

ID #2653625
State California
City Santacruz
Full-time
Salary USD TBD TBD
Source Sutter Health
Showed 2019-08-24
Date 2019-08-24
Deadline 2019-10-23
Category Et cetera
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Patient Service Representative Call Center

California, Santacruz 00000 Santacruz USA

Vacancy expired!

Position Overview:The Call Center Patient Service Representative , under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and eligibility verification, scheduling and telephone management.Principal Accountabilities

Registers new patients and updates existing patient accounts, handling any system red flags as they are encountered in a courteous and professional manner.

Schedules patient appointments.

Responds to request from patients, family members, physicians and staff.

Accesses electronic health records tocommunicate to clinical staff members and/or physicians through telephone encounters using SBAR format and/or appropriate smart phrases in accordance with performance standards.

Qualifications:MINIMUM POSITION REQUIREMENTSHigh school diploma or equivalent requiredMinimum 6 months experience in a customer service position requiredGraduate of a medical receptionist training program preferredMinimum 6 months experience in a medical facility preferredOrganization: Palo Alto Medical FoundationEmployee Status: RegularBenefits: YesPosition Status: Non-ExemptUnion: NoJob Shift: DayShift Hours: 6 Hour ShiftDays of the Week Scheduled: Monday-FridayWeekend Requirements: NoneSchedule: Part TimeHrs Per 2wk Pay Period: 60All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.

Vacancy expired!

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