Vacancy expired!
- Individual will work in a team environment, be responsible for IT support tickets, and demonstrates an ability to communicate with personnel beyond what has been instructed.
- The ability to perform work unsupervised, make certain decisions independently, and understand appropriate timing to escalate problems.
- Must possess the ability to work well and collaborate with team members and all personnel across the organization.
- Must be able to multi-task, prioritize issues and requests, and manage time to ensure timely resolution of responsibilities.
- Provides technical assistance and support for incoming queries and issues related to computer systems, software (e.g. Windows 10, Office Suite, various browsers), and hardware from users.
- Provide assistance in person, over the phone, by remote control, walk-ins, and desk side.
- Distribute and reviews user equipment as required, updates inventory asset management systems with assigned equipment.
- Ensure equipment is clean, up to date and operational. Provides installation and assistance for laptops, desktops, printers, scanners, and other assigned peripherals.
- Has the ability to troubleshoot desktops, laptops, as well as a variety of network and stand-alone printers.
- The ability to triage, identify network connectivity issue by performing the following: Ping, Trace route, DNS lookup, etc.
- Escalate issues to Team Lead(s), Systems, and Operations team when necessary.
- Understanding and operational knowledge of Windows Operating Systems and applications, security software, Microsoft Office applications, various browsers, WebEx, Go-To Meeting, MS Teams, and other collaboration applications.
- Image systems with proper OS and application build on desktop and laptop computers. Support proprietary client and web applications in use by programs.
- Must have hands-on experience with ServiceNow Ticketing Tool: Create, Update, Escalate, Resolve and Complete ticket for end-users.
- Working knowledge of ITIL best practices
- Hands-on experience working with and supporting the following products and tools:
- Microsoft Exchange and Office 365;
- Anti-Virus Software (i.e., Trend Micro, Microsoft System Center Endpoint Protection);
- Microsoft Distributed File System (DFS);
- Microsoft Active Directory (AD);
- Microsoft Domain Name Services (DNS);
- Microsoft Dynamic Host Configuration Protocol (DHCP);
- Microsoft Windows;
- Network Printers;
- Microsoft Office products;
- ServiceNow;
- General System Administration;
- Outstanding analytical and problem-solving skills.
- Ability to meet deadlines.
- More than 2 years of Help Desk Specialist Experience
- Strong customer support skills
- Strong written and verbal communications skills
Vacancy expired!