Job Details

ID #1631790
State California
City Santa maria
Full-time
Salary USD TBD TBD
Source California
Showed 2019-01-23
Date 2019-01-09
Deadline 2019-03-10
Category Technical support
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IT Specialist (Santa Ynez)

California, Santa maria 00000 Santa maria USA

Vacancy expired!

We're looking for an IT Specialist to join our team. Interested applicants MUST submit an employment application through www.chumashcareers.com. Please select the IT position under the Tribal Health Clinic when applying.

TITLE: IT Specialist I

DEPARTMENT: Information Technology

CLASSIFICATION: Nonexempt

REPORTS TO: Information Technology Director

DAYS/HOURS: Monday-Friday/40 hours per week; weekends and after hours as needed

JOB SUMMARY:

Under minimal supervision, provides intermediate-level technical support and maintenance to various functional areas of the Santa Ynez Tribal Health Clinic, Tribal Administration building, and off-site locations including Chumash Fire Station and The Learning Center. Provides technical product support to end users of the clinic's electronic health records (EHR) system.

ESSENTIAL RESPONSIBILITIES:

Perform on-site diagnostics to troubleshoot computer and network related problems, including monitoring of backups and backup procedures for servers and desktops.

Installs, configures, maintains, upgrades, and troubleshoots hardware, software, printers, and virtual machines.

Maintains in-house computer systems, desktops, and peripherals, including routine onsite preventative maintenance for workstations and laptops.

Prioritizes and schedules problem resolutions and escalates to higher-level IT staff when necessary.

Repairs, services, and prepares workstations for deployment.

Provides user support for MS Windows and Office productivity applications, e-mail, and other software as assigned.

Manages web-based help desk trouble ticket system.

Responds to hardware, software, and network issues submitted through ticketing system.

Researches issues to provide appropriate responses to clients and departmental staff and perform post-resolution follow-up to support requests.

Utilizes help desk tracking software to present recommendations and improvements for user systems.

Initiates onboarding procedures for new users into the system.

Coordinates referrals to technical, professional or service personnel depending on the repair, training, service or software issue.

Performs basic user account management to include email clients and services.

Tracks software usage and licensing to ensure legal compliance.

Troubleshoots remote access and mobile device connectivity issues.

Maintains documentation related to IT support, procedures, etc.

Provides technical product support to end users of the facility's electronic health records (EHR) system.

Analyzes organizational needs and defines functional requirement, oversees system configuration, and monitors implementation.

Acts as a primary point of contact between users and the system providers.

Assists with testing of new release of software, vendor modifications, upgrades and patches.

Troubleshoots problems, identifies possible solutions, and resolves technical issues identified (hardware/software).

Creates accounts for new users and assists existing users with access.

Ensures network security and protects confidential data.

Participates in the after-hours on-call rotation.

Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

Minimum of two (2) years of experience working with enterprise-level technologies (e.g., domains, active directory, routing, firewalls, etc.).

Experience with Windows Server, Windows Desktop, Office, Office 365, Azure, firewall and wireless technologies.

Excellent interpersonal skills and the ability to communicate information and ideas clearly and accurately, both verbally and in writing.

Able to operate in a dynamic, fast-paced environment with minimal supervision.

Able to handle stressful situations.

Ability to work well with others.

Knowledge of Windows 7 & 10 operating systems.

Network and application troubleshooting knowledge and abilities.

Knowledge of basic computer hardware, including desktop PCs, laptops, networking equipment, wireless access points, printers, etc.

Familiarity with iOS devices.

Attention to detail on technical, procedural, and administrative tasks.

Demonstrated ability to balance demands, multiple issues, conflicts, and time pressures constructively and efficiently to meet organizational needs.

Problem-solving skills.

Ability to perform intermediate/advanced diagnostics on servers, applications, hardware, and network systems.

Highly organized with excellent time management skills.

Proficiency with Microsoft Office suite of products.

Ability to work on-call after hours on a rotating schedule.

DESIRABLE QUALIFICATIONS:

Knowledge and experience with electronic health records systems is a plus.

Knowledge of Windows server, active directory, and networking.

Familiar with Office 365 and cloud-based services.

IT experience in the healthcare industry.

Eagerness to learn about new technologies and applications and take ownership of systems.

Native American preferred.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret program forms and documents.

Ability to respond to common technical inquiries from staff.

Ability to effectively communicate information to end users and Information Technology team.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rate, ratios, and percentages, and to draw and interpret bar graphs.

REASONING ABILITY:

Ability to solve practical and critical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Strong analytical skills with the ability to efficiently identify the root cause of an issue and resolve.

Vacancy expired!

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