Vacancy expired!
Company Info: VCA Inc. owns, operates, and manages the largest network of freestanding veterinary hospitals and veterinary clinical reference laboratories in North America, with over 900 hospitals located in the U.S. states and Canada, and more than 55 clinical laboratories. VCA is also a leading supplier of diagnostic imaging equipment to the veterinary industry, as well as operating a franchisor of premier dog daycare facilities.If you are a current employee, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. You can also copy the link below into a browser to apply through our internal career site:https://www.myworkday.com/vca/d/inst/1$9925/9925$44348.htmldDescriptionDo you love pets? Do you love finding ways to leverage technology to design better client experiences? Then, help us reimagine the pet care experience at VCA Animal Hospitals.As a Digital Product Manager, you will work in our Digital Client Experience department and oversee client-facing technology products that positively impact 3M+ pet parents (aka clients), 25K+ employees and 800+ VCA Animal Hospitals across the US and Canada.Our ideal candidate will be compassionate, data-driven, organized and customer obsessed. This role requires a passion for understanding customer behaviors and the ability to using design thinking to solve the right problems and deliver maximum value. The right candidate will bring deep knowledge and proven experience using research and analytics to optimize existing solutions and design new experiences.What You’ll Do
Lead the overall vision and product development lifecycle for selected client-facing products
Analyze product level usage metrics and research to uncover opportunities to improve our digital client experiences
Develop initial wireframe concepts and mockups for early concept testing
Work with various team members and departments including Operations, Marketing and Technology to define user stories, prioritize features, identify technical requirements, conduct QA and successfully implement enhancements and new product launches
Drive user experience (UX), user interface (UI) and voice user interface (VUI) design teams to deliver easy to use, intuitive and beautiful experiences
Develop technical API requirements for developers to follow
Assist with QA/testing for new enhancements and product launches
Perform easy to follow and engaging product demos to various teams
Develop the internal product training/support materials and lead the go to market strategy
Work closely with outside development partners on all aspects for the product lifecycle
Manage product-level budgets
Provide ‘white glove’ production support as needed
Qualifications
5+ years of experience as a Digital Product Manager for mobile apps, websites and voice assistants
10+ years working within Technology and/or Marketing departments
Demonstrated success defining and launching awesome customer-facing products
Experience working with UX and UI teams
Experience creating directional UX wireframes to illustrate a new product vision/enhancement
Experience developing technical requirement documents (e.g. API data requirements)
Experience working with external partners
Proven ability to think outside the box
Experience working within Agile environments
Experience defining and managing product budgets
Must be detailed oriented, resourceful, and work well under pressure.
Proven ability to manage multiple, time-sensitive projects and competing priorities simultaneously with minimum guidance and high attention to detail
Excellent organizational and written/verbal communication skills
Strong client service, communication, problem solving and project management skills
Team player with experience working with different departments and stakeholders
Proficient in Microsoft Word, Excel, PowerPoint, Keynote, Sketch and Photoshop
Ability to travel up to 10% of time across the US and Canada
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).VCA began in 1986 as a privately owned company with one animal hospital. Today, we are the largest family of animal care providers nationwide. Despite unprecedented growth, VCA has never abandoned its devotion to compassionate, comprehensive pet care. Take a look at our open positions throughout the U.S. and Canada! We’re always looking for top notch talent to join the VCA family!
Vacancy expired!